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Windows Server Forum / Windows NT / Setup / January 2005Computer will not turn off
A friend has just obtained a re-conditioned computer with Windows NT. When he tries to switch it off (Start>Turn Off Computer>Turn Off), the computer continues running and he has to power down with the On/Off switch. Can anyone point us in the right direction to resolve this problem. Clive > A friend has just obtained a re-conditioned computer with Windows NT. When > he tries to switch it off (Start>Turn Off Computer>Turn Off), the computer > continues running and he has to power down with the On/Off switch. It's not clear from your message if the system reboots (instead of displaying a message that the computer may be turned off safely) or if you get this message but you want the system to be powered down automatically. Anyway - you are likely to find the answer here: ( http://nt4ref.zcm.com.au/index.htm ) http://nt4ref.zcm.com.au/softoff.htm ... thanks to ZCM Services for maintaining this very useful site! Stephan Hi Karl-Stephan When we click on the "Turn Off" icon the computer just keeps running, as if we had not clicked on the Turn Off icon. As I said, the only way to power down is with the ON/Off switch. Clive >> A friend has just obtained a re-conditioned computer with Windows NT. >> When [quoted text clipped - 15 lines] > > Stephan Clive; Please keep in mind that if the machine is an older machine this is perfectly normal behavior. In older AT class machines this is the norm. In newer ATX class machines that have the proper power management features supported in the BIOS the machine will turn itself off. If this machine is an ATX class machine that supports APM make sure that it is enabled in the BIOS. Best regards, Harley Henderson MCSE NT 4.0 / 2000 / 2003 Microsoft Enterprise Platform Support Windows Server Setup Support Team Microsoft Security Announcement: Have you installed the patch for Microsoft Security Bulletin MS03-039? If not, Microsoft strongly advises you to review the information at the following link regarding Microsoft Security Bulletin MS03-039 http://www.microsoft.com/technet/security/bulletin/ms03-039.asp and/or to visit Windows Update at http://windowsupdate.microsoft.com to install the patch. Running the Windows Update scan will help to insure you are current with all security patches, not just MS03-039. Microsoft also highly recommends to all customers that you visit the http://www.microsoft.com/protect site and perform the three straightforward steps listed to improve your computer's security. -------------------- | From: "Clive" <anomynous@discussions.microsoft.com> | References: <#VqxbSIAFHA.3836@tk2msftngp13.phx.gbl> <41F28EB5.12A6A94E@web.de> | Subject: Re: Computer will not turn off | Date: Sat, 22 Jan 2005 22:29:07 +0100 [quoted text clipped - 8 lines] | NNTP-Posting-Host: 27-113.244.81.adsl.skynet.be 81.244.113.27 | Path: cpmsftngxa10.phx.gbl!TK2MSFTNGXA06.phx.gbl!cpmsftngxa06.phx.gbl!TK2MSFTNGP08 .phx.gbl!TK2MSFTNGP11.phx.gbl | Xref: cpmsftngxa10.phx.gbl microsoft.public.windowsnt.setup:204318 | X-Tomcat-NG: microsoft.public.windowsnt.setup [quoted text clipped - 24 lines] | > | > Stephan The guy has no response when he clicks on Turn Off. Sounds like IE or service pack problem. No-one ATX machine will turn off without replacing the HAL file. Hi Jetro, I haven't had time to try all the suggestions on my friends machine. Exactly where will I find a replacement HAL file. > The guy has no response when he clicks on Turn Off. Sounds like IE or > service pack problem. > No-one ATX machine will turn off without replacing the HAL file. The problem as described and HAL seems to me irrelevant. Anyway, the hal.dll.softex file provides complete shutdown to ACPI-compliant machine. Rename current hal.dll file, copy and rename (rename and copy) the hal.dll.softex file, ensure HKLM\Software\Microsoft\WindowsNT\CurrentVersion\Winlogon\PowerdownAfterShutdown is 1, and reboot. You can extract the hal.dll.softex file from SP4 and above. Some old machines suffer a side effect of this trick and they reboot instead of powerdown but this is a BIOS problem yet. Thank you Jetro, my friend's wife persuaded the company, from whom they bought the computer, to accept a return for repair action (initially they had threatened to charge a high fee for the repair but have now relented). > The problem as described and HAL seems to me irrelevant. Anyway, the > hal.dll.softex file provides complete shutdown to ACPI-compliant machine. [quoted text clipped - 5 lines] > machines suffer a side effect of this trick and they reboot instead of > powerdown but this is a BIOS problem yet. Ah... That's easier. I wonder how high a fee was set? :o) [...] > You can extract the hal.dll.softex file from SP4 and above. Some old > machines suffer a side effect of this trick and they reboot instead of > powerdown but this is a BIOS problem yet. This is dangerous, as described at http://nt4ref.zcm.com.au/softoff.htm ! It may result in a BSOD at boot time. Make a new entry in boot.ini for the alternative HAL instead. Stephan I agree caution and testing won't hurt but I've made the replacement on thousands systems and never had single BSOD or other issues. > The guy has no response when he clicks on Turn Off. Sounds like IE or > service pack problem. I still haven't got what he meant... Let's try to find out (sorry, here is a German version, so things may use other words): I click "Start" --> A menue bar pops up, right at the bottom I can select "shut down" This seems to work, otherwise he couldn't use the bar at all. If I select "shut down" everything is greyed out and a window with radio buttons appears where I am asked if I want to: - shut-down - restart - logoff - Does this still work for him? Finally, I select "shut-down" it takes a while until the machine is ready to be powered off. - I see the applications and tasks closing, - I get informed all network connections are closing, - I see the taskbar disappearing and the NT logo comes up, - I get informed that all unsaved data are written to the HDDs, - I see the "final" dialog, like : "You may turn off your computer now". On this final dialog I can click a button to restart, I can turn off or I can watch it forever.... Where exactly does the machine hang? If it is while the user profile is unloading - http://www.microsoft.com/downloads/details.aspx?familyid=1b286e6d-8912-4e18-b570 -42470e2f3582&displaylang=en - may help (I wouldn't recommend this if the desktop update is installed...). But then, the logoff procedure should also hang (the same way).... Stephan Karl-Stephan, When Start>Turn Off Computer>Turn Off is pressed the computer continues running without hesitation (i.e. nothing happens). Clive. >> The guy has no response when he clicks on Turn Off. Sounds like IE or >> service pack problem. [quoted text clipped - 40 lines] > > Stephan Thank you all for your suggestions. I haven't worked on this computer since I posted the original question. I will respond with my findings to your suggestions at a later date. >A friend has just obtained a re-conditioned computer with Windows NT. When >he tries to switch it off (Start>Turn Off Computer>Turn Off), the computer >continues running and he has to power down with the On/Off switch. > Can anyone point us in the right direction to resolve this problem. > Clive |
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