Blue screen in NT4

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Vladimir Mojzis - 06 Dec 2004 18:05 GMT

On one of PCs in network I have occasionally blue screen with
"KMODE_EXCEPTION_NOT_HANDLED address a001f651 has base at a0000000 -
win32k.sys". Do anybody some idea? Thanks.

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Sandeep KT [MSFT] - 07 Dec 2004 20:46 GMT

Please have a look at the following KB Articles see if this helps

http://support.microsoft.com/kb/q294728/

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Sandeep KT

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Chris Butcher [MSFT] - 25 Jan 2005 20:44 GMT

A Stop in Win32k.sys usually indicates a problem with one of two things.
This is not a rule, but a good place to start.

The first thing to look at would be printer drivers. The second thing would
be some sort of 3rd party remote control software.

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Chris

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> On one of PCs in network I have occasionally blue screen with
> "KMODE_EXCEPTION_NOT_HANDLED address a001f651 has base at a0000000 -
> win32k.sys". Do anybody some idea? Thanks.

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