CD/DVD drivers not loaded after SP4 upgrade

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Kevin - 26 Aug 2003 17:17 GMT

Upgraded to SP4 and now my CD and DVD devices show up
under Device Manager with "This device is not working
properly because Windows cannot load the drivers required
for this device. (Code 31)" and cannot be seen by any
applications.

Rolled back to SP3 and the problem still exists. May be
coincidence that they stopped working AND I upgraded at
the same time, but I think not.

Anyone else with this experience?

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Fabio - 26 Aug 2003 18:14 GMT

Hi Kevin

- are you/were you using Adaptec Easy CD Creator?

See this MS KB-Article which will most likely fix your problem:

- "Cannot Access CD-ROM and "Code 31" Error Message in Device Manager After
You Remove Adaptec Easy CD Creator from Your Computer":

http://support.microsoft.com/default.aspx?scid=kb;en-us;270008

Hope this helps. Regards,

Fabio

> Upgraded to SP4 and now my CD and DVD devices show up
> under Device Manager with "This device is not working
[quoted text clipped - 7 lines]
>
> Anyone else with this experience?

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Schelly - 30 Aug 2003 17:22 GMT

Thanks! This fixed my identical problem!

Schelly

>-----Original Message-----
>See this MS KB-Article which will most likely fix your problem:

>http://support.microsoft.com/default.aspx?scid=kb;en-us;270008

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