KB923810 MS07-055 Failed Install

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BLCM05 - 15 Oct 2007 19:32 GMT

Have 3 Windows 2000 SP4 boxes all patches are installed with the exception of
MS07-055. This is the log file:

0.797:
================================================================================
0.797: 2007/10/15 13:04:27.212 (local)
0.797: d:\7385b24811176018c27ccca3\update\UPDATE.EXE (version 6.2.29.0)
0.797: Hotfix started with following command line:
0.984: FileVersion of C:\WINNT\system32\oieng400.dll is Not Equal To
5.0.2195.6601
0.984: FileVersion of C:\WINNT\system32\oieng400.dll is Not Equal To
5.00.2195.6770
0.984: Condition Check for Line 1 of PreRequisite returned FALSE
0.984: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
0.984: KB923810 Setup encountered an error: Setup cannot continue because
one or more prerequisites required to install KB923810 failed. For More
details check the Log File c:\winnt\KB923810.log
1.000: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
1.000: Setup cannot continue because one or more prerequisites required to
install KB923810 failed. For More details check the Log File
c:\winnt\KB923810.log
4.047: Message displayed to the user: Setup cannot continue because one or
more prerequisites required to install KB923810 failed. For More details
check the Log File c:\winnt\KB923810.log
4.047: User Input: OK
4.047: Update.exe extended error code = 0xf0f4
4.047: Update.exe return code was masked to 0x643 for MSI custom action
compliance.

Please if someone can render some assistance that would be great. Thanks.

Reply to this Message

rusga - 16 Oct 2007 00:03 GMT

Read my post here on 2007-10-11

Regards,
rusga

> Have 3 Windows 2000 SP4 boxes all patches are installed with the exception of
> MS07-055. This is the log file:
>
> 0.797:

============================================================================
====

> 0.797: 2007/10/15 13:04:27.212 (local)
> 0.797: d:\7385b24811176018c27ccca3\update\UPDATE.EXE (version 6.2.29.0)
[quoted text clipped - 21 lines]
>
> Please if someone can render some assistance that would be great. Thanks.

Reply to this Message

BLCM05 - 16 Oct 2007 13:53 GMT

I did try that before I posted this. The files are actually the new files
however it is still saying it failed. I was trying to see if there was some
way to fool the scanner into thinking that the update was done. We dont use
the kodak stuff.

> Read my post here on 2007-10-11
>
[quoted text clipped - 34 lines]
> >
> > Please if someone can render some assistance that would be great. Thanks.

Reply to this Message

rusga - 16 Oct 2007 17:00 GMT

Hi,

I would start here:

HKLM\Microsoft\Windows\CurrentVersion\Uninstall

I'd try to create ...\Unistall\KB923810 to see if it works. And Google a
lot.

As is,
rusga

> I did try that before I posted this. The files are actually the new files
> however it is still saying it failed. I was trying to see if there was some
[quoted text clipped - 11 lines]
> > >
> > > 0.797:

============================================================================

> > ====
> > > 0.797: 2007/10/15 13:04:27.212 (local)
[quoted text clipped - 22 lines]
> > >
> > > Please if someone can render some assistance that would be great. Thanks.

Reply to this Message

sking - 13 Nov 2007 21:48 GMT

Did you try editing the inf file as listed in this article?

http://support.microsoft.com/default.aspx/kb/923810

This worked for me on a Windows 2003 server that was an upgrade from W2K and
still had the Kodak Imaging files on it.

> I did try that before I posted this. The files are actually the new files
> however it is still saying it failed. I was trying to see if there was some
[quoted text clipped - 39 lines]
> > >
> > > Please if someone can render some assistance that would be great. Thanks.

Reply to this Message