*** STOP 0x000000C2 BAD_POOL_CALLER HOTFIX FOR WIN2000?

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Trond Ruud - 15 Jul 2007 18:08 GMT

My Win2000 often crashes, but at irregular intervals, and I get a BSD with
the message : *** STOP 0x000000C2 BAD_POOL_CALLER

Searching kb for a cure I found this:

RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended
to correct the problem that this article describes. Apply it only to systems
that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to
obtain the hotfix. For a complete list of Microsoft Product Support Services
telephone numbers and information about support costs, visit the following
Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
(http://support.microsoft.com/contactus/?ws=support)

But the link target offered little help other than a very long list of new
links to different support options which, when followed sent me back to the
same kb article: (http://support.microsoft.com/kb/820765/en-us)

So I wondered if anybody here knows where the described hotfix is to be
found?
Trond Ruud,
Norway

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Sky King - 16 Jul 2007 16:29 GMT

Hi;

Poking around, I find there are several possible causes for the error you
saw. For example, what video card are you using and what driver version for
that card? Do you have a video capture card installed? Citrix? What
printer(s)? What other peripherals and drivers are on that computer?

Have you installed SP4? The Update Rollup #1 package? If not, I recommend
installing both (in that order, of course) as there are fixes in each that
apply to that particular error. If the error perists after installing those
two items, please post back with a more detailed description of the system
and peripherals.

Signature

...Sky

Tom "Sky" King
===========

> My Win2000 often crashes, but at irregular intervals, and I get a BSD
> with the message : *** STOP 0x000000C2 BAD_POOL_CALLER

......

Reply to this Message

Trond Ruud - 16 Jul 2007 23:17 GMT

Thanks a lot Tom "Sky" King,
After much googling around, I too found out about the Update Rollup #1
package, as a cure for the BAD_POOL_CALLER system crashes in Win 200 and XP,
and have downloaded and installed that update. And no more *** STOP
0x000000C2 BAD_POOL_CALLER system crashes have occured after that, so far.
Strange that Microsoft didn't say as much in the knowledge base arrticle,
though?

Phoning Microsoft support usually means veeeery long waits on the line, so
I'm a bit reluctant to try that again, so I'd rather postpone that option
until it is clear that the Update Rollup #1 package is not sufficient.
Thanks again,
Trond Ruud,
Norway.

> Hi;
>
[quoted text clipped - 12 lines]
> > with the message : *** STOP 0x000000C2 BAD_POOL_CALLER
> ......

Reply to this Message

Tom Willett - 16 Jul 2007 19:54 GMT

Hotfix Submission Form:
https://support.microsoft.com/contactus2/emailcontact.aspx?scid=sw;en;1410&WS=hotfix

| My Win2000 often crashes, but at irregular intervals, and I get a BSD with
| the message : *** STOP 0x000000C2 BAD_POOL_CALLER
[quoted text clipped - 22 lines]
| Trond Ruud,
| Norway

Reply to this Message