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Windows Server Forum / Windows 2000 / Update / December 2007

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installation failed after downloading windows updates

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Sandy - 16 Aug 2005 08:09 GMT
Hi!   My computer downloads recommended windows updates, but I always get a
"failed installation" error message.  I updated the "windows update" software
version but that didn't help.....OS is Windows 2000.

Any ideas? .....Thanks!
Sandy
Reply to this Message
Nocturnal - 16 Aug 2005 10:23 GMT
If you go into C:\Windows and then look for a WindowsUpdate.log and scroll
all the way to the bottom, you should see a few error messages like Warning:
0x80240020 etc.  Post the last few lines from your log and I'll see what I
can come up with.  If it's the dreaded 0x80240020 there is no fix at this
time and your guess is as good as mine.

Signature

Nocturnal

> Hi!   My computer downloads recommended windows updates, but I always get
> a
[quoted text clipped - 4 lines]
> Any ideas? .....Thanks!
> Sandy
Reply to this Message
Sandy - 16 Aug 2005 11:39 GMT
Thanks for your reply...I didn't see C:\Windows file (oddly), but looked on
WU history and got these error messages:
  Error Code: 0x80070070
  Error Code: 0x8007F003
For these downloads:
  (KB896727)
  (KB899588)
  (KB893756)
  (KB899587)
  (KB896423)

Is this enuf info?.....thanx, Sandy

> If you go into C:\Windows and then look for a WindowsUpdate.log and scroll
> all the way to the bottom, you should see a few error messages like Warning:
[quoted text clipped - 10 lines]
> > Any ideas? .....Thanks!
> > Sandy
Reply to this Message
Doug Frenette - 16 Aug 2005 19:08 GMT
Hi Sandy,

Look in C:\WINNT. On my system, WindowsUpdate.log is there. Or do a file
search for WindowsUpdate.log.

Which Service Pack do you have? My Computer > Properties > General Tab will
show it.
You can also use winver.exe for that info, and more. It's located in
C:\WINNT\system32\. To run it:
Start Menu> Run > and enter winver.exe > select Ok.

I see no evidence that you've installed the buggy and problem causing
"Update Rollup 1 for Windows 2000 SP4."

Dugie

> Thanks for your reply...I didn't see C:\Windows file (oddly), but looked on
> WU history and got these error messages:
<snip>
> Is this enuf info?.....thanx, Sandy
>
[quoted text clipped - 3 lines]
> > can come up with.  If it's the dreaded 0x80240020 there is no fix at this
> > time and your guess is as good as mine.
Reply to this Message
Sandy - 17 Aug 2005 00:56 GMT
Doug...

THANK YOU!  Nice of you to guide me... in WINNT I found a "Windows update"
file that didn't say ".log", but it seems to have the info Nocturnal might be
looking for.

The service pack I have is Service pack 4(windows 2000).

FYI  for all:       Some of the updates worked today(no clue why/how), but I
keep getting error message for "Cumulative Security Update for Internet
Explorer 6 Service Pack 1 (KB896727)"
--------->the message I get is "Error Code: 0x8007F02B "

Sandy

> Hi Sandy,
>
[quoted text clipped - 27 lines]
> this
> > > time and your guess is as good as mine.
Reply to this Message
Dugie - 17 Aug 2005 01:54 GMT
Yw, Sandy.

The extension .log isn't included because of your folder settings. If you
open a folder, then select

Tools > Folder Options > View > Hide file extensions for known file types
...you'll see that the box is checked. Uncheck it to see extensions; most
people do.
Good news that some WUs worked. Try rebooting after each update, whether
it's suggested or not.

Also, do NOT download the Update Rollup 1! It's bad, causes problems. MS
states that "soon" it's going to re-release it. Details are given at
http://support.microsoft.com/default.aspx?scid=kb;en-us;891861

I also just noticed that I neglected to mung my email address. Damn! After a
clean reinstall of W2K, I forgot that detail. Junk mail from bots!

- Dugie

> Doug...
>
[quoted text clipped - 8 lines]
> Explorer 6 Service Pack 1 (KB896727)"
> --------->the message I get is "Error Code: 0x8007F02B "
Reply to this Message
Sandy - 17 Aug 2005 07:20 GMT
Hey, Dugie!

I, too, despise the bots!  I feel your pain...

OK....I did some digging, and noticed that someone DID, in fact, install the
Update rollup 1 on July 19.   Now what ?!?   Must I remove it? and how?

I looked on add/remove programs...not listed.  I did a search (after
changing settings as you suggested)....and there's a text doc file
"UpdateRollupPack.log", as well as a couple of htm docs w/install
info....that's it.

I really appreciate your input...(will reboot after WUs in future.)
Sandy

> Yw, Sandy.
>
[quoted text clipped - 30 lines]
> > Explorer 6 Service Pack 1 (KB896727)"
> > --------->the message I get is "Error Code: 0x8007F02B "
Reply to this Message
Dugie - 17 Aug 2005 16:11 GMT
Well, I hope a few slips won't hurt and I may escape the bots..
Would you please check my identity now? For both Reply and Rely Group, only
my d_fren@NOSPAMhotmail.com should show up.

If you check the overwhelming info at the link I gave below, you'll find
what you need to know.
It shows in my Add/Remove Programs under the update name of "Update Rollup 1
for Windows 2000 SP4." But it gave me this warning when I tried to
uninstall:

"If Update Rollup 1 is removed, these programs might not run properly. Do
you want to continue?"
The list of progs included some MS hotfixes, and many other non-MS products,
so I didn't uninstall. Good luck with your decision.

Dugie

> Hey, Dugie!
>
[quoted text clipped - 30 lines]
> >
> > - Dugie
Reply to this Message
Sandy - 18 Aug 2005 01:56 GMT
Overwhelming is right!  lotsa info .... I'll shuffle through it when I have
more time.

I checked  your user profile for you, and it shows the email address you
mentioned and says "No info available".

Thanks for your time and effort...greatly appreciated.

Sandy

> Well, I hope a few slips won't hurt and I may escape the bots..
> Would you please check my identity now? For both Reply and Rely Group, only
[quoted text clipped - 52 lines]
> > >
> > > - Dugie
Reply to this Message
DLB2b1 - 19 Aug 2005 03:16 GMT
Hi Good Patient People,

Thanks so much for the info.  Please include me should hear of a fix...
ninen8@sbcglobal.net or dem@2b1inc.com.  I will do same by posting back here.


Fyi, I just recovered from a similar problem on win2k server.  Thanks to the
good people in that newgroup discussion.  I was able to resolve.  

my fingers are crossed,
dlb2b1

> Overwhelming is right!  lotsa info .... I'll shuffle through it when I have
> more time.
[quoted text clipped - 62 lines]
> > > >
> > > > - Dugie
Reply to this Message
Sandy - 17 Aug 2005 00:46 GMT
Here's more info, if needed..........didn't say ".log" at the end, but found
it in WINNT, thanks to Doug    :)

2005-08-16    18:29:27    1212    95c    AU    AU received install approval from client for
1 updates
2005-08-16    18:29:27    1212    95c    AU    #############
2005-08-16    18:29:27    1212    95c    AU    ## START ##  AU: Install updates
2005-08-16    18:29:27    1212    95c    AU    #########
2005-08-16    18:29:27    1212    95c    AU     # Initiating manual install
2005-08-16    18:29:27    1212    95c    AU     # Approved updates = 1
2005-08-16    18:29:27    1212    95c    AU    <<## SUBMITTED ## AU: Install updates /
installing updates [CallId = {71CFB2BC-1345-4F59-BFF5-DEB1E54886CF}]
2005-08-16    18:29:27    1212    958    Agent    *************
2005-08-16    18:29:27    1212    958    Agent    ** START **  Agent: Installing updates
[CallerId = AutomaticUpdates]
2005-08-16    18:29:27    1212    958    Agent    *********
2005-08-16    18:29:27    1212    958    Agent     * Updates to install = 1
2005-08-16    18:29:27    1212    958    Agent     *   Title = <NULL>
2005-08-16    18:29:27    1212    958    Agent     *   UpdateId =
{5C223736-DE7B-46DC-8630-CA7D2E1DEACA}.100
2005-08-16    18:29:27    1212    958    Agent     *     Bundles 1 updates:
2005-08-16    18:29:27    1212    958    Agent     *      
{C748E49D-79E9-4642-B679-A7B4FE7FD60C}.100
2005-08-16    18:29:30    1212    958    Agent    WARNING: Failed to evaluate Installed
rule, updateId = {ED300F67-421C-4C08-B3BA-F35C55F3B427}.100, error =
0x80041017
2005-08-16    18:29:33    1212    958    Handler    Attempting to create remote handler
process as VBERIC\NeitzkeE in session 0
2005-08-16    18:29:33    1212    958    DnldMgr    Preparing update for install, updateId
= {C748E49D-79E9-4642-B679-A7B4FE7FD60C}.100.
2005-08-16    18:29:33    1524    8a8    Misc    ===========  Logging initialized (build:
5.8.0.2469, tz: -0500)  ===========
2005-08-16    18:29:33    1524    8a8    Misc     = Process: C:\WINNT\system32\wuauclt.exe
2005-08-16    18:29:33    1524    8a8    Misc     = Module: C:\WINNT\system32\wuaueng.dll
2005-08-16    18:29:33    1524    8a8    Handler    :::::::::::::
2005-08-16    18:29:33    1524    8a8    Handler    :: START ::  Handler: Windows Patch
Install
2005-08-16    18:29:33    1524    8a8    Handler    :::::::::
2005-08-16    18:29:33    1524    8a8    Handler     : Updates to install = 1
2005-08-16    18:29:33    1524    8a8    Handler     : Installing update
{C748E49D-79E9-4642-B679-A7B4FE7FD60C}.100
2005-08-16    18:29:33    1524    a6c    Handler    Installing with parameters=-q -z -er,
sandbox=C:\WINNT\SoftwareDistribution\Download\2b8174cacb2d324011c75f0db152a026.
2005-08-16    18:29:34    1212    590    AU    AU setting client response for sessionId 0x0
to 'Active'
2005-08-16    18:29:39    1524    a6c    Handler    Install completed with 0x8007f02b.
2005-08-16    18:29:39    1524    8a8    Handler    FATAL: UH: 0x8007f02b:
InstallOrUninstallThread failed
2005-08-16    18:29:39    1524    8a8    Handler     : WARNING: Install completed: result
type = 0x0, installer error = True, error = 0x8007f02b, disabled until reboot
= No, reboot required = No
2005-08-16    18:29:39    1524    8a8    Handler    FATAL: UH: 0x8024200b:
HandleSingleUpdate failed
2005-08-16    18:29:39    1524    8a8    Handler    :::::::::
2005-08-16    18:29:39    1524    8a8    Handler    ::  END  ::  Handler: Windows Patch
Install
2005-08-16    18:29:39    1524    8a8    Handler    :::::::::::::
2005-08-16    18:29:39    1212    a60    AU    >>##  RESUMED  ## AU: Installing update
[UpdateId = {5C223736-DE7B-46DC-8630-CA7D2E1DEACA}]
2005-08-16    18:29:39    1212    a60    AU     # WARNING: Install failed, error =
0x8007F02B
2005-08-16    18:29:39    1212    958    Agent    *********
2005-08-16    18:29:39    1212    958    Agent    **  END  **  Agent: Installing updates
[CallerId = AutomaticUpdates]
2005-08-16    18:29:39    1212    958    Agent    *************
2005-08-16    18:29:39    1212    958    AU     # Install call complete for all calls,
reboot required = No
2005-08-16    18:29:39    1212    958    AU    #########
2005-08-16    18:29:39    1212    958    AU    ##  END  ##  AU: Installing updates [CallId
= {71CFB2BC-1345-4F59-BFF5-DEB1E54886CF}]
2005-08-16    18:29:39    1212    958    AU    #############
2005-08-16    18:29:44    1212    958    Report    REPORT EVENT:
{EFF9F7C0-84FE-4B03-9C21-BF8308B108E1}    2005-08-16
18:29:39-0500    1    182    101    {5C223736-DE7B-46DC-8630-CA7D2E1DEACA}    100    8007f02b    AutomaticUpdates    Failure    Content
Install    Installation Failure: Windows failed to install the following update
with error 0x8007f02b: Cumulative Security Update for Internet Explorer 6
Service Pack 1 (KB896727).
2005-08-16    18:29:45    1212    95c    AU    AU setting client response for sessionId 0x0
to 'Complete'
2005-08-16    18:29:45    1212    4c0    AU    #############
2005-08-16    18:29:45    1212    4c0    AU    ## START ##  AU: Search for updates
2005-08-16    18:29:45    1212    4c0    AU    #########
2005-08-16    18:29:45    1212    4c0    AU    <<## SUBMITTED ## AU: Search for updates
[CallId = {1CC0889E-B667-428A-A49D-0FBA0B1E16C0}]
2005-08-16    18:29:45    1212    958    Agent    *************
2005-08-16    18:29:45    1212    958    Agent    ** START **  Agent: Finding updates
[CallerId = AutomaticUpdates]
2005-08-16    18:29:45    1212    958    Agent    *********
2005-08-16    18:29:45    1212    590    AU    AU setting client response for sessionId 0x0
to 'Complete'
2005-08-16    18:29:45    2360    934    AUClnt    AU client got new directive =
'Shutdown', serviceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}, return =
0x00000000
2005-08-16    18:29:50    1212    958    Agent    WARNING: Failed to evaluate Installed
rule, updateId = {ED300F67-421C-4C08-B3BA-F35C55F3B427}.100, error =
0x80041017
2005-08-16    18:29:53    1212    958    Agent     * Added update
{5C223736-DE7B-46DC-8630-CA7D2E1DEACA}.100 to search result
2005-08-16    18:29:53    1212    958    Agent     * Found 1 updates and 10 categories in
search
2005-08-16    18:29:53    1212    958    Agent    *********
2005-08-16    18:29:53    1212    958    Agent    **  END  **  Agent: Finding updates
[CallerId = AutomaticUpdates]
2005-08-16    18:29:53    1212    958    Agent    *************
2005-08-16    18:29:53    1212    958    AU    >>##  RESUMED  ## AU: Search for updates
[CallId = {1CC0889E-B667-428A-A49D-0FBA0B1E16C0}]
2005-08-16    18:29:53    1212    958    AU     # 1 updates detected
2005-08-16    18:29:53    1212    958    AU    #########
2005-08-16    18:29:53    1212    958    AU    ##  END  ##  AU: Search for updates [CallId
= {1CC0889E-B667-428A-A49D-0FBA0B1E16C0}]
2005-08-16    18:29:53    1212    958    AU    #############
2005-08-16    18:29:53    1212    958    AU    #############
2005-08-16    18:29:53    1212    958    AU    ## START ##  AU: Download updates
2005-08-16    18:29:53    1212    958    AU    #########
2005-08-16    18:29:53    1212    958    AU     # Approved updates = 1
2005-08-16    18:29:53    1212    958    AU    AU initiated download, updateId =
{5C223736-DE7B-46DC-8630-CA7D2E1DEACA}.100, callId =
{AFB2D9D9-7A09-4386-89D8-F792FB851BDB}
2005-08-16    18:29:53    1212    958    AU    AU setting pending client directive to
'Download Progress'
2005-08-16    18:29:53    1212    958    AU     # Pending download calls = 1
2005-08-16    18:29:53    1212    958    AU    <<## SUBMITTED ## AU: Download updates
2005-08-16    18:29:53    1212    a60    DnldMgr    *************
2005-08-16    18:29:53    1212    a60    DnldMgr    ** START **  DnldMgr: Downloading
updates [CallerId = AutomaticUpdates]
2005-08-16    18:29:53    1212    a60    DnldMgr    *********
2005-08-16    18:29:53    1212    a60    DnldMgr     * Priority = 2, ServiceId =
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2005-08-16    18:29:53    1212    a60    DnldMgr     * Updates to download = 1
2005-08-16    18:29:53    1212    a60    Agent     *   Title = Cumulative Security Update
for Internet Explorer 6 Service Pack 1 (KB896727)
2005-08-16    18:29:53    1212    a60    Agent     *   UpdateId =
{5C223736-DE7B-46DC-8630-CA7D2E1DEACA}.100
2005-08-16    18:29:53    1212    a60    Agent     *     Bundles 1 updates:
2005-08-16    18:29:53    1212    a60    Agent     *      
{C748E49D-79E9-4642-B679-A7B4FE7FD60C}.100
2005-08-16    18:29:53    1212    a60    DtaStor    Update service properties: service
registered with AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}
2005-08-16    18:29:53    1212    a60    DtaStor    WARNING: Update Service: Failed to
update backup store
2005-08-16    18:29:53    1212    a60    DnldMgr    ***********  DnldMgr: New download job
[UpdateId = {C748E49D-79E9-4642-B679-A7B4FE7FD60C}.100]  ***********
2005-08-16    18:29:53    1212    a60    DnldMgr     * Queueing update for download
handler request generation.
2005-08-16    18:29:53    1212    a60    DnldMgr    Generating download request for update
{C748E49D-79E9-4642-B679-A7B4FE7FD60C}.100

> If you go into C:\Windows and then look for a WindowsUpdate.log and scroll
> all the way to the bottom, you should see a few error messages like Warning:
[quoted text clipped - 10 lines]
> > Any ideas? .....Thanks!
> > Sandy
Reply to this Message
Manny - 15 Dec 2007 22:16 GMT
i got this error when installing annupdate and update failed, vanyou help me?
Error: Download failed.
2007-12-15    14:16:28:568    980    3d8    AU    No pending client directive
2007-12-15    14:16:30:020    980    5c0    Report    REPORT EVENT:
{DBAFD748-36EE-44E8-A8B3-C0CDDE6BB409}    2007-12-15
14:16:24:872-0700    1    188    102    {00000000-0000-0000-0000-000000000000}    0    0    AutomaticUpdates    Success    Content
Install    Installation Ready: The following updates are downloaded and ready
for installation. This computer is currently scheduled to install these
updates on Sunday, December 16, 2007 at 6:00 AM:  - Update for Office 2003
Alternative User Input (KB912440)
2007-12-15    14:16:30:020    980    5c0    Report    REPORT EVENT:
{0992218E-2DED-4568-8EBC-53FDD5BEA4C6}    2007-12-15
14:16:25:052-0700    1    161    101    {78455E5A-6D32-4F33-B9C6-9DF60735D4A2}    101    8007010b    AutomaticUpdates    Failure    Content Download    Error: Download failed.
2007-12-15    14:16:30:020    980    5c0    Report    REPORT EVENT:
{E232AB3D-1711-4128-A023-DFE48FA034FA}    2007-12-15
14:16:25:223-0700    1    188    102    {00000000-0000-0000-0000-000000000000}    0    0    AutomaticUpdates    Success    Content
Install    Installation Ready: The following updates are downloaded and ready
for installation. This computer is currently scheduled to install these
updates on Sunday, December 16, 2007 at 6:00 AM:  - Update for Office 2003
Alternative User Input (KB912440)
2007-12-15    14:16:30:020    980    5c0    Report    REPORT EVENT:
{D9F8EF28-032C-4A78-91AC-4B1E25AB0F1F}    2007-12-15
14:16:27:125-0700    1    188    102    {00000000-0000-0000-0000-000000000000}    0    0    AutomaticUpdates    Success    Content
Install    Installation Ready: The following updates are downloaded and ready
for installation. This computer is currently scheduled to install these
updates on Sunday, December 16, 2007 at 6:00 AM:  - Update for Office 2003
Alternative User Input (KB912440) - Update for Outlook Junk Email Filter 2003
(KB943591)

Signature

Manny in snowy Vail

> If you go into C:\Windows and then look for a WindowsUpdate.log and scroll
> all the way to the bottom, you should see a few error messages like Warning:
[quoted text clipped - 10 lines]
> > Any ideas? .....Thanks!
> > Sandy
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