Windows update causes STOP 0x0000000A

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Chris Rodgers - 16 Apr 2005 18:05 GMT

Dear all,

I would appreciate any suggestions that you can make to fix the
following problem.

On my Windows 2000 Pro desktop system (dual PIII) I installed the latest
batch of windows updates this afternoon with automatic updates. After
finishing, the installer said that I must reboot. However, when I did
that I now receive the following error when the system tries to start:

STOP: 0x0000000A (0x00000000, 0x0000001C, 0x00000001, 0x8042D825)
IRQ_NOT_LESS_OR_EQUAL

Address 8042D825 base at 80400000, DateStamp 42258bf7 - ntoskrnl.exe

This error occurs about half way through the startup screen that shows
the Windows 2000 logo. I cannot boot into safe mode, nor does the Last
Known Good configuration help. This system has been working fine for
years. In the last weeks, apart from the windows updates, there have
been no recent changes in hardware or software.

I have already followed the tips on the STOP screen about BIOS settings.
I have also searched with Google and in the MS Knowledgebase.

Many thanks in advance,

Chris Rodgers.

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Galen - 20 Apr 2005 22:39 GMT

My reply is at the bottom of your sent message:

> Dear all,
>
[quoted text clipped - 23 lines]
>
> Chris Rodgers.

Have you tried this hotfix? (I just happened to come across it in a search
for an XP question a bit ago and then oddly bumped into this question here.)

http://support.microsoft.com/?kbid=837384&sd=RMVP

Galen

Signature

Signature changed for a moment of silence.
Rest well Alex and we'll see you on the other side.

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Pat Walters [MSFT] - 21 Apr 2005 19:30 GMT

"Chris Rodgers",

I am sorry you have encountered this issue. There are really two paths you can
go down here to maintain the data:

1. Perform an inplace upgrade of Windows 2000
2. Perform a parallel installation of Windows 2000

The inplace upgrade has several distinct advantages, one of them being that it
simply replaces all Windows files with the version from the CD. Another is that
this method allows the user to keep his accounts, settings, and programs.
However, this implies a distinct disadvantage, in the fact that every file is as
old as the version on the CD--which means that there will be a great many
Windows Updates to install. Here is the link to that procedure:
http://support.microsoft.com/default.aspx?scid=kb;en-us;292175

Performing a parallel installation of Windows 2000 has a few advantages, in that
the operating system can be upgraded immediately to SP4 via CD or direct
download. The disadvantage, of course, is that all users must be added again,
domain joined, and programs loaded onto the system--not to mention recovering
data to each of those programs.

Please let us know what you decide to do, and how it works out for you.

Sincerely,

Pat Walters [MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights. Use
of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm"

> Dear all,
>
[quoted text clipped - 23 lines]
>
> Chris Rodgers.

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