Experts, please help! Cannot install SP4...

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Carolina - 15 Mar 2005 00:59 GMT

Hi guys,

When I try to install SP4 I keep getting the same message "The file
C:\WINNT\System32\tapi3.dll is open or in use by another application. Close
all other applications and then click Retry"
So far, I have done:

1. I closed all applications/programs that were running including Antivirus
software, firewall, anti-spyware, etc.

2. I tried to install SP4 in "safe mode" after running virus check and
anti-spyware in safe mode.

3. I disabled some of the services from Computer Mgmt

4. I checked to see if I can end some processes from Windows Task Manager.

Please help me if you can. Thank you!

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Juergen Terlinden - 15 Mar 2005 09:27 GMT

Hello Carolina,

> When I try to install SP4 I keep getting the same message "The file
> C:\WINNT\System32\tapi3.dll is open or in use by another application.
[quoted text clipped - 6 lines]
> 2. I tried to install SP4 in "safe mode" after running virus check and
> anti-spyware in safe mode.

TAPI* should belong to a telephone-application. Is there something like
this still running?

Signature

Freundliche Grüße - Jürgen
***
Windows 2000 SP4 - Alle Updates - 23.02.05
http://home.arcor.de/jterlinden/index.htm

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Carolina - 15 Mar 2005 20:27 GMT

Hello Juergen,

First - Danke Schoen for your reply.
Unfortunately, no telephone application is running - I checked
everything...I will try to install SP4 from a CD - don't know what else to
do...
Thanks again!
Carolina

> Hello Carolina,
>
[quoted text clipped - 11 lines]
> TAPI* should belong to a telephone-application. Is there something like
> this still running?

Reply to this Message

Juergen Terlinden - 15 Mar 2005 23:24 GMT

Hello Carolina,

> First - Danke Schoen for your reply.

:-)

> Unfortunately, no telephone application is running - I checked
> everything

Hm, but TAPI is short for Telephone Application Programming Interface
... not only in Germany, I think ;-)

> I will try to install SP4 from a CD - don't know what else to do...

Have you used the SP4-package "Network Installation" (ca. 125 MB) or do
you use "Windows-Update"?

With ServicePacks I always prefer the downloadable packages. I've never
installed a MS-ServicePack via the website.

Website:
http://www.microsoft.com/windows2000/downloads/servicepacks/sp4/default.asp

... also with a link to order the CD.

Another hint:
I'm not shure, but I think, you have to reinstall all patches after
SP4-Installation. Because it's nearly unpossible to do this secure
online by Windows-Update with an unconfigured PC, configure the
Windows-Services, _before_ the first online-session.
I'm always using the script from this website:
http://www.ntsvcfg.de/ntsvcfg_eng.html

Additional: I've all patches in the executable version on my local
harddisk.

> Thanks again!

Ok :-)

Signature

Freundliche Grüße - Jürgen
***
Windows 2000 SP4 - Alle Updates - 23.02.05
http://home.arcor.de/jterlinden/index.htm

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Sky King - 15 Mar 2005 15:01 GMT

Hi;

Could it be that your source file for the SP4 install is corrupt? Was
this a download? If a download, I suggest you download a new copy or
order the CD.

Signature

...Sky

Tom "Sky" King
=============

> Hi guys,
>
[quoted text clipped - 15 lines]
>
> Please help me if you can. Thank you!

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Carolina - 15 Mar 2005 20:33 GMT

Hi Sky King,

Thank you for your reply!
Yes it was a download - and I downloaded it twice thinking that the first
install was corrupt...I will have to try the CD. Thanks again!
Carolina

> Hi;
>
[quoted text clipped - 21 lines]
> >
> > Please help me if you can. Thank you!

Reply to this Message

Sky King - 17 Mar 2005 19:16 GMT

Hi;

> Yes it was a download - and I downloaded it twice thinking that the
> first install was corrupt...

Check the file Properties on the most recent download. The file should
be 135,477,136 bytes in size.

> I will have to try the CD. Thanks again!

That may be your best bet.

Signature

...Sky

Tom "Sky" King
=============

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