Windows update has broken an HP LJ2300 PS driver

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Nick Cooper - 17 Sep 2004 11:27 GMT

Hi All,

As per the subject.

The printer was working fine yesterday - overnight I ran the updates on W2K
and installed the last 5 critical updates.

When I now access the Printing Preferences it crashes explorer.exe with an
exception error.

Would this be anything to do with the GDI fix?

Nick Cooper - IT Systems Officer
University of Bath - School of Management

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Mercury - 17 Sep 2004 19:13 GMT

Check with HP.

> Hi All,
>
[quoted text clipped - 10 lines]
> Nick Cooper - IT Systems Officer
> University of Bath - School of Management

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Nick Cooper - 18 Sep 2004 13:46 GMT

Well, panic over!

Uninstall and reinstall did the trick as ever - but a hassle I could have
done without.

Cheers All.

NickC

> Hi All,
>
[quoted text clipped - 10 lines]
> Nick Cooper - IT Systems Officer
> University of Bath - School of Management

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4chevy - 23 Sep 2004 13:19 GMT

I encountered the same problems. It also effects the HP LaserJet 4200's.
It does not however have any effect on a majority of the the HP printer
models that I can see - just a few of them.

CUASE: One of the windows drivers (not a critical update) was an update
for the HP Printer Drivers. When this new windows driver is installed it
modifies the entire configuration of certain HP printers.

SOLUTION: The only way to fix this is download or reinstall the print
drivers from HP. If you are running them from a print server you need to
reinstall the HP drivers on the server. After doing this everything was
fine again.

Mick

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