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Windows Server Forum / Windows 2000 / Update / February 2004Q328885 for Win2k
Not quite windows update, but this was about the best group I could find to post this in. Can someone supply me with a cop of Q328885. The info page tells me I have to ask for it from support, but I haven't found where to actually get MSDN [Universal] support. Richard. -------------------- From: "Richard Antony Burton" <richardaburton.NOSPAM@hotmail.com> Subject: Q328885 for Win2k Date: Tue, 24 Feb 2004 16:23:34 -0000 Newsgroups: microsoft.public.win2000.windows_update Not quite windows update, but this was about the best group I could find to post this in. Can someone supply me with a cop of Q328885. The info page tells me I have to ask for it from support, but I haven't found where to actually get MSDN [Universal] support. Richard. -- Richard, The update for the following article was included in Service Pack 4. If for some reason you cannot install SP4 and need the original hotfix you will need to open a support incident with Microsoft to request it be provided to you. If you only request the hotfix there should be no charge for the incident. 328885 - CPU Utilization in Services.exe Increases to 100 Percent http://support.microsoft.com/default.aspx?scid=kb;[LN];328885 The puzzling thing is based on the article number you provided I'm not sure what MSDN has to do with it. Bill Peele Microsoft Enterprise Support This posting is provided "AS IS" with no warranties, and confers no rights. Use of included script samples are subject to the terms specified at http://www.microsoft.com/info/cpyright.htm Note: For the benefit of the community-at-large, all responses to this message are best directed to the newsgroup/thread from which they originated. > The update for the following article was included in Service Pack 4. If for some reason you cannot install SP4 and need the > original hotfix you will need to open a support incident with Microsoft to request it be provided to you. If you only request the > hotfix there should be no charge for the incident. How can I go about opening such a request? I couldn't find an option that wasn't charged, or required contracts I didn't have. How can I be sure that I'm not going to get charged before I have to hand over my Amex? > The puzzling thing is based on the article number you provided I'm not sure what MSDN has to do with it. I was under the impression an MSDN subscription entitled me to some level of product support, where I might ask for such a hotfix (and without charge), but the best I was able to find was this newsgroup. Richard. -------------------- From: "Richard Antony Burton" <richardaburton.NOSPAM@hotmail.com> Subject: Re: Q328885 for Win2k Date: Tue, 24 Feb 2004 17:14:34 -0000 Newsgroups: microsoft.public.win2000.windows_update > The update for the following article was included in Service Pack 4. If for some reason you cannot install SP4 and need the > original hotfix you will need to open a support incident with Microsoft to request it be provided to you. If you only request the > hotfix there should be no charge for the incident. How can I go about opening such a request? I couldn't find an option that wasn't charged, or required contracts I didn't have. How can I be sure that I'm not going to get charged before I have to hand over my Amex? > The puzzling thing is based on the article number you provided I'm not sure what MSDN has to do with it. I was under the impression an MSDN subscription entitled me to some level of product support, where I might ask for such a hotfix (and without charge), but the best I was able to find was this newsgroup. Richard. -- Richard, You have to start on the standard, charged, support line. The one for Developers is (800) 936-5800 per the web site below. http://support.microsoft.com/default.aspx?scid=fh;en-us;prodoffer11a&sd=GN The note below is from the article. NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question. When you get the service rep you need to tell them you are only calling to request the hotfix for article 328885. Bill Peele Microsoft Enterprise Support This posting is provided "AS IS" with no warranties, and confers no rights. Use of included script samples are subject to the terms specified at http://www.microsoft.com/info/cpyright.htm Note: For the benefit of the community-at-large, all responses to this message are best directed to the newsgroup/thread from which they originated. |
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