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Windows Server Forum / Windows 2000 / Update / January 2004What to do?
The father of a friend of mine has had his PC crash. He was running Windows ME. The following text originally appeared at bootup....... 'Cannot find or load required file krnl386.exe. The file has an invalid exe format. System halted.' The PC now says....... 'Invalid system disk replace the disk, and then press any key.' An engineer was called out and he managed to get 'hard disk error' come up on screen. The hard disk has also been making some really unhealthy noises. The PC was purchased over 2 years ago from PC World(UK) and all software was factory installed. No recovery disks, only a boot up floppy which makes no difference at all. PC will not start in safe mode or even allow you to scandisk etc. Owner has licence key and book but no back up copy of Windows ME. Any advice would be much appreciated. Rod Yup, hard drives do crash. You'll need to buy a new hard drive and a operating system cd. > The father of a friend of mine has had his PC crash. He was running Windows > ME. The following text originally appeared at bootup....... [quoted text clipped - 17 lines] > > Rod > Yup, hard drives do crash. You'll need to buy a new hard drive and a > operating system cd. Would they be able to use their existing C.O.A with the new copy when purchased. Was looking on ebay at just copy without C.O.A. Thanks If you mean license key, no. Each disk has it's own key. > > Yup, hard drives do crash. You'll need to buy a new hard drive and a > > operating system cd. > > Would they be able to use their existing C.O.A with the new copy when > purchased. Was looking on ebay at just copy without C.O.A. Thanks So basically they have paid for a copy of ME and legally own it but due to hard drive failure the paper work they now have is useless. Seems harsh. Why not call M$ and ask for a replacement cd if it truly is a legal copy? > So basically they have paid for a copy of ME and legally own it but due to > hard drive failure the paper work they now have is useless. Seems harsh. On Wed, 28 Jan 2004 13:13:17 -0500, "serverguy" <nospammers@spambites.com> wrote in microsoft.public.win2000.windows_update: >If you mean license key, no. Each disk has it's own key. If he replaces the failed hard disk in his PC, surely he can use whatever Win-ME CD he can get his hands on, and use the licence key which he lagally owns.  SignatureMichael Bednarek http://mbednarek.com/ "POST NO BILLS" NO. You cannot mix and match cds and keys, it just will not work You must use the key that goes with that particular cd. However, if you have a registered legal key, Microsoft would probably supply a replacement cd with a new key - for a small fee, I'm sure. > On Wed, 28 Jan 2004 13:13:17 -0500, "serverguy" > <nospammers@spambites.com> wrote in [quoted text clipped - 8 lines] > -- > Michael Bednarek http://mbednarek.com/ "POST NO BILLS" |
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