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Windows Server Forum / Windows 2000 / Terminal Services / April 2006Terminal Services crash? or something else?
A company I support (5 hrs a week) have a 2000 Domain with about a dozen local users, 6 users in a remote office and 4 remote home users. The remote office uses their own 2000 server in a different domain and they pick up their mail via Exchange on both servers - the main server collects SMTP via ISP. Remote (non-office) collect their mail via Outlook Web Access (via Terminal Services). All remote users use Navision via TS. Access for all remote users is via browser (http:// ip address / terminals). Late last week all remote users lost access to Terminal Services. The browser returned: 'The page cannot be displayed' (IE) or 'Error: Host Not Accessible' (Firefox). On Tuesday I uninstalled/reinstalled Terminal Services and the problem was resolved. Today (Thursday) the problem has returned - all remote users are unable to login via Terminal Services. SMTP email is still going to the remote office, and FTP access is still available so we know the router/firewall are ok. No changes have been made to Firewall config. Where/how can I identify where the problem is? How can I resolve it permanently without having to re-install TS on a regular basis/ Something I forgot to mention .... the reason I uninstalled/reinstalled TS on Tuesday was because I could not 'Start/Stop/Restart' as all options were greyed out. I did try setting the startup to manual but as soon as I started teh service after rebooting the options were greyed out and users still had no access. After reinstalling the options were still greyed out. Any help appreciated. > A company I support (5 hrs a week) have a 2000 Domain with about a dozen > local users, 6 users in a remote office and 4 remote home users. The remote [quoted text clipped - 16 lines] > Where/how can I identify where the problem is? How can I resolve it > permanently without having to re-install TS on a regular basis/ Resolved! It wasn't Terminal Services which was the problem. The Web Server service had stopped for some reason. Restarting the Web Server service gave users access again. > Something I forgot to mention .... the reason I uninstalled/reinstalled TS on > Tuesday was because I could not 'Start/Stop/Restart' as all options were [quoted text clipped - 26 lines] > > Where/how can I identify where the problem is? How can I resolve it > > permanently without having to re-install TS on a regular basis/ Glad you solved your problem! In case that you still worry about the greyed out options on the TS service: this is by design. Documented here: 278657 - Terminal Services Cannot Be Manipulated http://support.microsoft.com/?kbid=278657 _________________________________________________________ Vera Noest MCSE, CCEA, Microsoft MVP - Terminal Server TS troubleshooting: http://ts.veranoest.net SQL troubleshooting: http://sql.veranoest.net ___ please respond in newsgroup, NOT by private email ___ =?Utf-8?B?UHVk?= <Pud@discussions.microsoft.com> wrote on 07 apr 2006 in microsoft.public.win2000.termserv.clients: > Resolved! It wasn't Terminal Services which was the problem. > The Web Server service had stopped for some reason. Restarting [quoted text clipped - 36 lines] >> > resolve it permanently without having to re-install TS on a >> > regular basis/ |
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