Terminal Services bit-depth

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McVader - 04 Apr 2006 22:25 GMT

I am a Linux user primarily. I have Quickbooks installed on a server in my
ISP's co-location facility running Windows 2000. I access this machine via
Remote Desktop for all my accounting work. I installed TurboTax Business on
it and completed the upgrade without a problem - but following the upgrade
the program refuses to start, displaying a dialog box telling me that either
my bit-depth is too low or my resolution too small. It's the bit-depth that
is the problem. Win2K only supports 8-bit color through Remote Desktop.
Upgrading to Win2K3 is not an option for this machine.

Is there a registry setting or other workaround that will turn off the
graphic capability checks? I clearly don't need more than 8 bit color to do
my taxes - no offense to the Intuit graphic design department.

Any help is appreciated.

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Paul Hadfield - 06 Apr 2006 16:39 GMT

I don't think Windows 2000 Server supports TS sessions in anything other
than 8 bpp. You'll need to use Server 2003 for higher screen resolutions.

You're best option might be to ask the support people who write QuickBooks
for a way to circumvent this and run in 8 bpp anyway.

Paul

>I am a Linux user primarily. I have Quickbooks installed on a server in my
> ISP's co-location facility running Windows 2000. I access this machine
[quoted text clipped - 15 lines]
>
> Any help is appreciated.

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Patrick Rouse - 17 Apr 2006 00:22 GMT

2000 Terminal Server only supports 8 bit color (256 colors) unless you're
also running Citrix Presentation Server, which offers 16 & 24 bit color via
their ICA Client. 2003 Supports 16 & 24 bit color natively.

Signature

Patrick Rouse
Microsoft MVP - Terminal Server
http://www.sessioncomputing.com

> I don't think Windows 2000 Server supports TS sessions in anything other
> than 8 bpp. You'll need to use Server 2003 for higher screen resolutions.
[quoted text clipped - 23 lines]
> >
> > Any help is appreciated.

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