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Windows Server Forum / Small Business Server / SBS 2000 / July 2004Public Folder Newsgroup Hybrid
Hello, SBS2K. I am trying to set up a public folder where clients can email questions and staff can respond. I have set up the public folder, and mail-enabled it. I have a few questions though: 1. I have set up a rule to automatically reply to all messages, but its not working with external addresses. It only works when you send a post from the internal network. I just chose Reply With and clicked Template. When the message box opened, I typed the text of the message in the box (leaving the To, CC, and Subject boxes blank). What could be wrong with the rule? 2. I would like it to where when an employee responds, the response is posted with the message sort of like on a newsgroup (that's why the subject of this message says "Newsgroup Hybrid"). The reason is so that we can track when the issue is closed. Is there a way to do this? When testing, when I reply to a post, it shows up in my sent items, not the folder. 3. I want to mail enable the folder where there are no post items. I believe that Mariette's site has the info there, but it seems to be down. Also, I have a feeling I tried this before with no success. Has anyone been able to do this? 4. Are the rules that you set up on the folder server rules or client? I am wondering if rules apply when you log in to the folder, or when the message is received. I would appreciate any help with this one. Thanks, Chris 1. You probably need to enable automatic replies to the Internet - Exchange by default prevents this. 2. In the properties of the public folder, go to the Administration tab and change the Initial view... to Group by conversation topic. You'll see some other options too - try them to get the one you prefer. 3. That's where I'd be getting it too. Mariette's site is never down for long. 4. AFAIK a rule set in the folder's properties (Folder Assistant) would have to be a server rule. One more thing: If you view the folder's properties in ESM (not Outlook), you'll see an option to maintain per-user read and unread information on the folder. That may be on by default, but if not you'll want to enable it so that users can tell if they've read a post or not. > Hello, > [quoted text clipped - 35 lines] > > Chris Dave, Thanks for the quick response. 1. That worked. I knew that, I'm just slow this morning. 2. I tried that, but it didn't work. Is that because I had already changed the view directly in Outlook? I tried to change it back (in Outlook), to Messages, then set the Initial view on the folder properties. When I switched back, no luck. It was still in the Messages view. Any ideas? Also, is there any way so that when a user replies to a message, it shows in the folder instead of the user's outbox? 3. Ill keep checking for the site to come back up. Have you done what she recommends? 4. That's what I thought. The per-user issue: You recommended that I enable per-user read and unread information. Correct me if I am wrong, but if I enable it, then any user who has not responded to the message himself would see it as unwritten, right? What I want is for if anyone, not necessarily that user, has responded to the message, it shows as read. I was thinking that to accomplish that, you had to disable per-user tracking. Is that true or am I wrong? Thanks, Chris > 1. You probably need to enable automatic replies to the Internet - Exchange > by default prevents this. [quoted text clipped - 53 lines] > > > > Chris 2. Outlook will probably default back to the last-used view. If you've changed to a different view, go back into the Outlook view menu and click the Conversation view. For the second question, you're asking if an incoming message appears in the PF, and I respond, can my response go to the PF instead of my Sent Items folder? You might have to experiment with this, because I'm not sure. You can't choose where copies of sent items go on a per-message basis. You could cc the PF in the outgoing message, but I'm not sure how that would play with your threaded conversation view - you'd have to try it. You may be able to find more about that question at www.slipstick.com, or in one of the Outlook groups. This might be a good use for a custom form. In that case, you'll have to do some reading. Custom forms are a little work, but not an insurmountable amount. I've found the best custom forms information in the MSDN Library http://msdn.microsoft.com/library/default.asp . Also, Sue Mosher's book on Outlook programming. Not to mention the best place to start, believe it or not, Outlook Help. 3. Marina posted something saying Mariette is working on the site and it'll be back up soon. I haven't tried it, but I know a lot of people have. I think it's a pretty standard procedure. In addition to Mariette's site, you may find something on www.slipstick.com. You're right on the per user read/unread issue. If you deselect the option, a message should show read if anyone has read it. > Dave, > [quoted text clipped - 103 lines] >> > >> > Chris Dave, 2. That's what I did. In terms of the sent items issue, you are right. You can cc the forum and it goes right in line with the conversation thread, but if you have an auto-reply set up, you will be replied to. I can see that getting annoying, unless you can customize the auto-reply, but I don't think you can. Ill also look at the forms option. I didn't think about that. Thanks. 3. Thanks, ill check slipstick as well. Come to think of it, that may be where I got the script from that I never could get to work. Either I just went there, or Mariette's site calls you to get the script from there. I am not sure. Ill work on it though. Cool, just wanted to make sure I wasn't losing it. The double negatives mess me up sometimes. Have you seen this? http://groups.google.com/groups?hl=en&lr=&ie=UTF-8&safe=off&threadm=%23IDXK4jn9G A.168%40uppssnewspub05.moswest.msn.net&rnum=32&prev=/groups%3Fq%3Dpublic%2Bfolde r%2Bgroup:microsoft.public.exchange.admin%26hl%3Den%26lr%3D%26ie%3DUTF-8%26group %3Dmicrosoft.public.exchange.admin%26safe%3Doff%26start%3D30%26sa%3DN Sorry, but I didn't know a way to refer to it easier. It looks like you can create a newsgroup that serves as a public folder. That, at least I think, would be the ultimate solution as long as you could reply to the sender AND the group at the same time. This is so the clients would not have to know how to use a newsgroup reader, but just their email. The staff could use the readers. The problem is that there is no "Newsgroup Hierarchy". Is this for an older version of Exchange? What do you think? Thanks, Chris > 2. Outlook will probably default back to the last-used view. If you've > changed to a different view, go back into the Outlook view menu and click [quoted text clipped - 131 lines] > >> > > >> > Chris You might be able to customize your Folder Assistant rule further to prevent the unwanted auto-replies. For example, I have an "all" distribution group that includes my whole GAL. I've used that to exclude employees from rule actions that I want to apply only to incoming mail from the Internet. > Dave, > [quoted text clipped - 205 lines] >> >> > >> >> > Chris How did you do that. I have a distribution group that covers everyone in the GAL as well, but I didn't see any place you could set something to the effect of "apply this rule to all but [GroupName]". Am I missing something? Chris > You might be able to customize your Folder Assistant rule further to prevent > the unwanted auto-replies. For example, I have an "all" distribution group [quoted text clipped - 25 lines] > > > > Have you seen this? http://groups.google.com/groups?hl=en&lr=&ie=UTF-8&safe=off&threadm=%23IDXK4jn9G A.168%40uppssnewspub05.moswest.msn.net&rnum=32&prev=/groups%3Fq%3Dpublic%2Bfolde r%2Bgroup:microsoft.public.exchange.admin%26hl%3Den%26lr%3D%26ie%3DUTF-8%26group %3Dmicrosoft.public.exchange.admin%26safe%3Doff%26start%3D30%26sa%3DN > > Sorry, but I didn't know a way to refer to it easier. It looks like you > > can [quoted text clipped - 179 lines] > >> >> > > >> >> > Chris After checking the PF I'm doing this on, I see that I might have spoken too soon. What I'm doing is using the rule to delete messages from the recipients in the "all" group. That's a standalone operation, where you're trying to do two things - (1) reply to everyone (2) unless they're in the group. One option would be for the in-house users to use rules to automatically delete the auto-responses. Or, play around further. For example, do a rule that applies to the ALL group to send the auto-reply. Select the option to stop processing more rules, and put a restriction on the rule that will never happen. For example, auto reply to ALL with the specified response, but only if the message has attachments (or is over 1,000kb), and stop processing more rules. Then, use the second rule to reply without restrictions. So if someone is in the ALL group, the second rule will never fire. Another idea would be to restrict your existing rule with the "Only sent directly to" option. That should keep the rule from applying to messages where the PF is a cc rather than the direct recipient. Assuming you find a way to make this work, you'll have to do some experimentation to make sure you're getting your intended result. > How did you do that. I have a distribution group that covers everyone in > the [quoted text clipped - 265 lines] >> >> >> > >> >> >> > Chris Dave, I like the last option, especially because we were talking about when replying to cc the folder so that there is a record of the response there. I think I'll check it out. Thanks again, Chris > After checking the PF I'm doing this on, I see that I might have spoken too > soon. What I'm doing is using the rule to delete messages from the [quoted text clipped - 67 lines] > >> > > >> > Have you seen this? http://groups.google.com/groups?hl=en&lr=&ie=UTF-8&safe=off&threadm=%23IDXK4jn9G A.168%40uppssnewspub05.moswest.msn.net&rnum=32&prev=/groups%3Fq%3Dpublic%2Bfolde r%2Bgroup:microsoft.public.exchange.admin%26hl%3Den%26lr%3D%26ie%3DUTF-8%26group %3Dmicrosoft.public.exchange.admin%26safe%3Doff%26start%3D30%26sa%3DN > >> > Sorry, but I didn't know a way to refer to it easier. It looks like you > >> > can [quoted text clipped - 215 lines] > >> >> >> > > >> >> >> > Chris > Hello, > [quoted text clipped - 8 lines] > message in the box (leaving the To, CC, and Subject boxes blank). > What could be wrong with the rule? Nothing, likely - autoreply to the Internet is disabled by default (for very good reasons - it can lead to mail loops, which are a very bad thing). You can open it up in ESM but should create your rule so it replies only once per sender. Or, if you can figure out a way to send it out from a null sender (such as an empty DL in AD?) you may be good to go - I've had problems with that, tho. > 2. I would like it to where when an employee responds, the response is > posted with the message sort of like on a newsgroup (that's why the > subject of this message says "Newsgroup Hybrid"). The reason is so > that we can track when the issue is closed. Is there a way to do > this? When testing, when I reply to a post, it shows up in my sent > items, not the folder. Hmm - sounds you want more of an NNTP server or a web forum than a public folder - or perhaps UniSent from www.ivasoft.biz. Not sure what other options are out there..... ? > 3. I want to mail enable the folder where there are no post items. I > believe that Mariette's site has the info there, but it seems to be > down. Also, I have a feeling I tried this before with no success. Has > anyone been able to do this? smallbizserver.net is allegedly back up now... but see if http://support.microsoft.com/default.aspx?scid=kb;en-us;292484 helps > 4. Are the rules that you set up on the folder server rules or > client? I am wondering if rules apply when you log in to the folder, > or when the message is received. How did you set up the rules? If folder assistant, they're server-side - such as autoreply, etc. > I would appreciate any help with this one. Thanks, > > Chris Thanks for the response. 1. I like the idea of making it only reply once per sender. Where can I configure that? Is that a global setting, because I know its not one in the public folder itself (at least I think). 2. I was thinking the same thing. That's why I posted that link to a thread (not in the original message, but to one of Dave's responses). Is what they are talking about there possible? 3. That article did help. Actually, I used KB817809. It was referred to in the article you referred me to. 4. I set them up in the properties of the public folder. They are server side though. Thanks again, Chris > > Hello, > > [quoted text clipped - 45 lines] > > > > Chris |
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