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Windows Server Forum / Small Business Server / SBS 2000 / May 2004

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Worst AV Experiences

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Steve Foster [SBS MVP] - 25 May 2004 22:39 GMT
Given that there's no consensus on "the best" AV solution for SBS, I
wonder if there's any chance of one on "the worst"... :)

Personally, I find Norton to be the pits (heck, it won't let you
install/uninstall it from safe mode, for goodness' sake), closely
followed by McAffee.

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Steve Foster [SBS MVP]
---------------------------------------
MVPs do not work for Microsoft. Please reply only to the newsgroups.

Stephen - 25 May 2004 22:54 GMT
So if you find those two the worst, then why are they so popular?
I also have found them to allow more viruses thru than they should, but that
may be a configuration issue.
I guess Trend & Sophos are moving up in the popularity stakes, but I have
used eScan from www.mwti.net for over 2.5 years on all my client sites now -
not one single visrus, worm or trojan has got thru - it blocks executables!
Now how simple is that?

Stephen
Brisbane Australia

> Given that there's no consensus on "the best" AV solution for SBS, I
> wonder if there's any chance of one on "the worst"... :)
>
> Personally, I find Norton to be the pits (heck, it won't let you
> install/uninstall it from safe mode, for goodness' sake), closely
> followed by McAffee.
Dave Nickason [SBS MVP] - 25 May 2004 23:23 GMT
I'd never use a Norton product after some bad experiences in the early days
of win95.  However, my Dad uses it successfully, and he clicks every pop-up
and runs every file he gets in the e-mail.  The fact that his computer still
runs is a testament to either Norton AV or some exceptionally good luck
(probably both).

That said, I recently spent about 10 hours troubleshooting a user's XP Home
laptop for a problem that turned out to be Norton.  (Computer froze solid
about 1-3 minutes after boot, except in safe mode).  Unfortunately for me,
he had some minor Windows errors that misdirected me from the real problem,
which disappeared upon uninstalling Norton.

> Given that there's no consensus on "the best" AV solution for SBS, I
> wonder if there's any chance of one on "the worst"... :)
>
> Personally, I find Norton to be the pits (heck, it won't let you
> install/uninstall it from safe mode, for goodness' sake), closely
> followed by McAffee.
SuperGumby [SBS MVP] - 26 May 2004 00:15 GMT
which version Dave? I have a client at the moment whose performance seems to
be being heavily impacted by NIS 2004 (well, NAV actually, I've had to
disable the IS side of things).

In the past my dislike of NAV (since it became Symantec NAV, previous to
that it was fine) has been slight, Jan whom I work with hates it with a
vengence.

I got so fed up with Innoculan from both a performance and a support angle
that I simply no longer consider CA products. One of their Sydney offices is
a 'stone's throw' from my home, I've been tempted.

Signature

I'd rather be happy than right anyway.
Slartibartfast.

> I'd never use a Norton product after some bad experiences in the early days
> of win95.  However, my Dad uses it successfully, and he clicks every pop-up
[quoted text clipped - 14 lines]
> > install/uninstall it from safe mode, for goodness' sake), closely
> > followed by McAffee.
Dave Nickason [SBS MVP] - 26 May 2004 17:05 GMT
This was NIS too.  The computer would boot normally, but within anywhere
from 30 seconds to 3 minutes, it would stop responding.  I think numlock and
capslock would work and the mouse would move (can't remember for sure), but
no menus would come up, programs wouldn't run, etc.  After quite a few hours
of fixing what turned out to be an unrelated problem, I started disabling
3rd party services one at a time, and sure enough it was Norton.

I wouldn't argue with you about CA, except to say that they are much better
now than they were a couple of years ago or before.  I buy etrust AV
licenses for under $25 each - in addition to running it on all the computers
in the office, I install it for anyone who accesses the LAN over VPN, just
so that I know they have AV software running and updating itself regularly.

> which version Dave? I have a client at the moment whose performance seems
> to
[quoted text clipped - 34 lines]
>> > install/uninstall it from safe mode, for goodness' sake), closely
>> > followed by McAffee.
darthbaggins - 27 May 2004 15:20 GMT
eTrust has treated my four most demanding customers very well. 99% of any
virus problems I've seen in the last three years on these systems have been
100% related to user issues not software issues.

P.S.  If not for Ghost - I wouldn't touch ANY of the Symantec solutions. Too
invasive, too problematic.

db

> This was NIS too.  The computer would boot normally, but within anywhere
> from 30 seconds to 3 minutes, it would stop responding.  I think numlock and
[quoted text clipped - 47 lines]
> >> > install/uninstall it from safe mode, for goodness' sake), closely
> >> > followed by McAffee.
Mark Mancini - 26 May 2004 02:10 GMT
I think I can speak for all AV in the fact that the installation steps are
virtually non-existant or written by morons.  NAV is easy...until you get to
the license key.  Might as well through the book out the window, it's
useless.

Signature

Sincerely,
Mark Mancini, CCA, CCNA, Master CIW&CI, CNE 4&5, MCSE+I 4&2000
www.MCSE2000.com
www.AppLauncher.com

> Given that there's no consensus on "the best" AV solution for SBS, I
> wonder if there's any chance of one on "the worst"... :)
>
> Personally, I find Norton to be the pits (heck, it won't let you
> install/uninstall it from safe mode, for goodness' sake), closely
> followed by McAffee.
IBC - 26 May 2004 15:57 GMT
I've found the management console in Symantec AV CE to be buggy. Tends to
corrupt itself over time. I'm happiest with my AV when I forget its even
there. Norton USED to have a good interface, now its just average. Mcaffee
is probably the lowest on my list.

> I think I can speak for all AV in the fact that the installation steps are
> virtually non-existant or written by morons.  NAV is easy...until you get to
[quoted text clipped - 18 lines]
> > ---------------------------------------
> > MVPs do not work for Microsoft. Please reply only to the newsgroups.
Tim - 28 May 2004 12:13 GMT
I gave up on mcaffee years ago when the virus files would fail to update
'cos the server wouldn't respond.

What do people thing of AVG?

Amazing tho. In years of computing, never 1 virus and most of the time I do
not run AV as they all seem to impact performance heavily. ISA is set to
delete all files by certain extension types and that gets well over 98% or
them. The remainder are so obvious that they get binned, so role on next ISA
and Exchange 2003.

- Tim

> I've found the management console in Symantec AV CE to be buggy. Tends to
> corrupt itself over time. I'm happiest with my AV when I forget its even
[quoted text clipped - 25 lines]
>> > ---------------------------------------
>> > MVPs do not work for Microsoft. Please reply only to the newsgroups.
Leythos - 29 May 2004 23:34 GMT
> Given that there's no consensus on "the best" AV solution for SBS, I
> wonder if there's any chance of one on "the worst"... :)
>
> Personally, I find Norton to be the pits (heck, it won't let you
> install/uninstall it from safe mode, for goodness' sake), closely
> followed by McAffee.

We run Symantec Corporate edition or Small Business Edition with
Exchange Filter on more than 100 servers and find that it has never let
us down on any platform (Windows NT, 2000, XP, and 2003). The SBE/EF
does not work on Exchange 2003, but they are working on that problem.

I've removed McAfee and all the others from machines I care about and
will stick with NAV. I can honestly say that in 20+ years of designing,
building, and using computers I've never had a virus and none of the
systems that I'm responsible for have either. I'll stick with NAV.

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