Chris, I would definately tend to agree with you on the different priority MX records for sure. But when I brought it up with Spam Soap, they say that is fine, so I guess I'll leave it for now...

I will check to see if they are on a blacklist. Good thought...

Thanks, Brad
 When I set up website hosting with go daddy for myself, or for my customers, and look at the dns control panel, by default, they have two mx records for incoming mail (of course I get rid of these so mail can come to Exchange directly) but each record has a different priority.

 Have not see any configs with two records with the same priority..

 Have you checked to see if the travel company is on any email blacklists??

 --
 Cris Hanna [SBS-MVP]
 -------------------------------------------------
 Microsoft MVPs
  Independent Experts (MVPs do not work for MS)
 Real World Answers
 ---------------------------------------------------------
 Please do not contact me directly regarding issues

   "Brad Pears" <bradp@truenorthloghomes.com> wrote in message news:uStRZfpwIHA.5096@TK2MSFTNGP02.phx.gbl...
   Yes one is a backup server - but I would suspect that even with the same priority records - they are still being directed to spam soap email servers so should still get to us right?

   Spam Soap seems to think that this config is ok...

   Brad
     "Cris Hanna [SBS-MVP]" <crisnospamhanna@cpunospamservices.net> wrote in message news:OKpui%23owIHA.3792@TK2MSFTNGP02.phx.gbl...
     Don't know who's handling your DNS but they've screwed it up
     using mxtoolbox.com and putting in your domain
     I get the following

           15 truenorthloghomes.com.inbound15.mxlogicmx.net 208.65.145.13 86400

           15 truenorthloghomes.com.inbound15.mxlogic.net 208.65.144.13 86400

     So you have two MX records out there with the same priority...with different IP addresses

     one of these (the primary one) should have a priority of 0
     The other (if one of these truely is a backup/secondary record) should have a priority of 50.

     With two records with the same priority, I'm surprised you aren't loosing a lot more mail.

     --
     Cris Hanna [SBS-MVP]
     -------------------------------------------------
     Microsoft MVPs
      Independent Experts (MVPs do not work for MS)
     Real World Answers
     ---------------------------------------------------------
     Please do not contact me directly regarding issues

       "Brad Pears" <bradp@truenorthloghomes.com> wrote in message news:%23MeTAyowIHA.5472@TK2MSFTNGP06.phx.gbl...
       This is a strange one and I'm just looking for ideas or suggestions at this
       point..

       We have been dealing with a  travel company for a long time and have
       received email from them no probs - that is up until the beginning of May
       roughly.

       Now, none of their emails are arriving at our Exchange server and they are
       not getting a bounce back message either...

       We deal with a 3rd party company called Spam Soap that all of our mail is
       filtered through first, and even they checked their inbound logs and did not
       see any sign of email arriving from the domain "uniglobevoyageurtravel.com".

       I am suspecting possibly a bad DNS server somewhere that is reporting an
       incorrect IP address from their end? But then you'd expect they would get a
       bounce back msg wouldn't you? And since we have been with Spam Soap for well
       over a year, I can;t understand why this would just happen now...  I could
       understand if we just switched to them - as it takes a bit for DNS servers
       to refresh their cache...

       In talking with them (Uniglobe Travel) they seem to think it is our problem,
       but like I told them, their email is not even being routed to the Spam Soap
       servers so there is no way we can get it...

       Any ieas??  Our domain is truenorthloghomes.com

       Thanks, brad