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Windows Server Forum / Small Business Server / SBS 2000 / April 2008SBS2000 X225 Server
Last week updates were downloaded and installed from Windowsupdate for the server. The server was not restarted. Yesterday morning the server had a message saying it was shutting down. We do not know how long it was there but when nothing happened after 45minutes it was hard shutdown. A restart showed no errors in any of the logs and all services started okay. Since then the server has Frozen or Hard Locked with no access from the network, console, etc., 3 times. The last time it occurred it was being monitored (task manager running, scanning drives, installing monitoring software). Memory usage running at around 600Mb, processor at around 20%. Screen just froze in place (ie. what was on the screen stayed there). No mouse, keyboard (no numlocks or caplocks). Server is still running, fans still running, no harddrive activity at all. On each occasion there are no errors in any logs, no actual events in the logs around the time of the freeze, nothing. And the server starts perfectly each time Server specs are: X225 server, Xeon 2.4Ghz, 512Mb, 2 x 36Gb SCSI hot swap drives with a 5i RAID card and drives are mirrorred. External modem, UPS. There are 3 partitions (RAID not windows) on the drive with paging split onto 2 different partitions. Thoughts are leaning towards possible hardware problems (ram, SCSI controller, SCSI cage) but seeing as a restart was not undertaken after the update installation last week could this be a possibility? Are now going through ensuring BIOS, Firmware, etc is all up to date but just in case someone else has been down this path and thoughts would be greatly appreciated. Andrew Andrew, Server, PC, Laptop, to me - it doesn't matter. If the machine encountered a power failure, a "hard shutdown," or any other abnormal shut down, I always make sure that chkdsk runs (often requiring 2 reboots) with the /f or /x switch. Windows will sometimes automatically run chkdsk while booting up after an abnormal shut down. If not, I force it to run (either from the command prompt or windows explorer). This is why a 2nd reboot is often necessary - chkdsk will not run on a system/boot drive while Windows is running - it will schedule a check at the next reboot. Set aside a couple hours for this (I've seen a chkdsk take more than an hour on an 80 GB RAID Array, even without the bad cluster [disk surface] check option). I can almost guarantee you some file-system shenanegans after any abnormal shut down on any Windows-based system. Besides that, there is the question of whether the updates completed successfully or not. Re-starts are typically to allow updates to replace files which are in use while Windows is running (and/or to restart services dependent on said files). Try checking your update history and/or log files. If you've got a half-finished update or two, you could have mixed file versions, inappropriate registry entries, etc. causing you grief. Godspeed. Fred > Last week updates were downloaded and installed from Windowsupdate for the > server. The server was not restarted. [quoted text clipped - 32 lines] > > Andrew You haven't mentioned if you're seeing errors in the event logs, on the screen or what?  SignatureCris Hanna [SBS - MVP] ----------------------------------------------------------- MVPs Do Not Work for Microsoft Please do not contact me directly regarding issues Last week updates were downloaded and installed from Windowsupdate for the server. The server was not restarted. Yesterday morning the server had a message saying it was shutting down. We do not know how long it was there but when nothing happened after 45minutes it was hard shutdown. A restart showed no errors in any of the logs and all services started okay. Since then the server has Frozen or Hard Locked with no access from the network, console, etc., 3 times. The last time it occurred it was being monitored (task manager running, scanning drives, installing monitoring software). Memory usage running at around 600Mb, processor at around 20%. Screen just froze in place (ie. what was on the screen stayed there). No mouse, keyboard (no numlocks or caplocks). Server is still running, fans still running, no harddrive activity at all. On each occasion there are no errors in any logs, no actual events in the logs around the time of the freeze, nothing. And the server starts perfectly each time Server specs are: X225 server, Xeon 2.4Ghz, 512Mb, 2 x 36Gb SCSI hot swap drives with a 5i RAID card and drives are mirrorred. External modem, UPS. There are 3 partitions (RAID not windows) on the drive with paging split onto 2 different partitions. Thoughts are leaning towards possible hardware problems (ram, SCSI controller, SCSI cage) but seeing as a restart was not undertaken after the update installation last week could this be a possibility? Are now going through ensuring BIOS, Firmware, etc is all up to date but just in case someone else has been down this path and thoughts would be greatly appreciated. Andrew Chris, as per below: On each occasion there are no errors in any logs, no actual events in the logs around the time of the freeze, nothing. And the server starts perfectly each time There are no errors anywhere. It's almost as if Windows has 'paused' in that the screen keeps showing whatever was on it but no further interaction or activity can/is taking place. Andrerw You haven't mentioned if you're seeing errors in the event logs, on the screen or what? -- Cris Hanna [SBS - MVP] ----------------------------------------------------------- MVPs Do Not Work for Microsoft Please do not contact me directly regarding issues "Andrew" <nospam19@westnet.com.au> wrote in message news:uqr5fDFoIHA.4328@TK2MSFTNGP03.phx.gbl... Last week updates were downloaded and installed from Windowsupdate for the server. The server was not restarted. Yesterday morning the server had a message saying it was shutting down. We do not know how long it was there but when nothing happened after 45minutes it was hard shutdown. A restart showed no errors in any of the logs and all services started okay. Since then the server has Frozen or Hard Locked with no access from the network, console, etc., 3 times. The last time it occurred it was being monitored (task manager running, scanning drives, installing monitoring software). Memory usage running at around 600Mb, processor at around 20%. Screen just froze in place (ie. what was on the screen stayed there). No mouse, keyboard (no numlocks or caplocks). Server is still running, fans still running, no harddrive activity at all. On each occasion there are no errors in any logs, no actual events in the logs around the time of the freeze, nothing. And the server starts perfectly each time Server specs are: X225 server, Xeon 2.4Ghz, 512Mb, 2 x 36Gb SCSI hot swap drives with a 5i RAID card and drives are mirrorred. External modem, UPS. There are 3 partitions (RAID not windows) on the drive with paging split onto 2 different partitions. Thoughts are leaning towards possible hardware problems (ram, SCSI controller, SCSI cage) but seeing as a restart was not undertaken after the update installation last week could this be a possibility? Are now going through ensuring BIOS, Firmware, etc is all up to date but just in case someone else has been down this path and thoughts would be greatly appreciated. Andrew Have you checked the Workstation event logs? SignatureCris Hanna [SBS-MVP] ------------------------------------------------- Microsoft MVPs Independent Experts (MVPs do not work for MS) Real World Answers --------------------------------------------------------- Please do not contact me directly regarding issues Chris, as per below: On each occasion there are no errors in any logs, no actual events in the logs around the time of the freeze, nothing. And the server starts perfectly each time There are no errors anywhere. It's almost as if Windows has 'paused' in that the screen keeps showing whatever was on it but no further interaction or activity can/is taking place. Andrerw "Cris Hanna [SBS-MVP]" <crisnospamhanna@cpunospamservices.net> wrote in message news:%238VlePMoIHA.3376@TK2MSFTNGP05.phx.gbl... You haven't mentioned if you're seeing errors in the event logs, on the screen or what? -- Cris Hanna [SBS - MVP] ----------------------------------------------------------- MVPs Do Not Work for Microsoft Please do not contact me directly regarding issues "Andrew" <nospam19@westnet.com.au> wrote in message news:uqr5fDFoIHA.4328@TK2MSFTNGP03.phx.gbl... Last week updates were downloaded and installed from Windowsupdate for the server. The server was not restarted. Yesterday morning the server had a message saying it was shutting down. We do not know how long it was there but when nothing happened after 45minutes it was hard shutdown. A restart showed no errors in any of the logs and all services started okay. Since then the server has Frozen or Hard Locked with no access from the network, console, etc., 3 times. The last time it occurred it was being monitored (task manager running, scanning drives, installing monitoring software). Memory usage running at around 600Mb, processor at around 20%. Screen just froze in place (ie. what was on the screen stayed there). No mouse, keyboard (no numlocks or caplocks). Server is still running, fans still running, no harddrive activity at all. On each occasion there are no errors in any logs, no actual events in the logs around the time of the freeze, nothing. And the server starts perfectly each time Server specs are: X225 server, Xeon 2.4Ghz, 512Mb, 2 x 36Gb SCSI hot swap drives with a 5i RAID card and drives are mirrorred. External modem, UPS. There are 3 partitions (RAID not windows) on the drive with paging split onto 2 different partitions. Thoughts are leaning towards possible hardware problems (ram, SCSI controller, SCSI cage) but seeing as a restart was not undertaken after the update installation last week could this be a possibility? Are now going through ensuring BIOS, Firmware, etc is all up to date but just in case someone else has been down this path and thoughts would be greatly appreciated. Andrew Not as yet get onto this today. Have noticed one thing though, the problem occurs early morning (7:30am to 8:30am approx) and just after midday (1:00pm to 2:00pm). Have checked all updates and they are showing as installed correctly by Baseline Security Analyser and Windows Update page. Andrew Have you checked the Workstation event logs? -- Cris Hanna [SBS-MVP] ------------------------------------------------- Microsoft MVPs Independent Experts (MVPs do not work for MS) Real World Answers --------------------------------------------------------- Please do not contact me directly regarding issues "Andrew" <nospam19@westnet.com.au> wrote in message news:uAdH1LNoIHA.2256@TK2MSFTNGP05.phx.gbl... Chris, as per below: On each occasion there are no errors in any logs, no actual events in the logs around the time of the freeze, nothing. And the server starts perfectly each time There are no errors anywhere. It's almost as if Windows has 'paused' in that the screen keeps showing whatever was on it but no further interaction or activity can/is taking place. Andrerw "Cris Hanna [SBS-MVP]" <crisnospamhanna@cpunospamservices.net> wrote in message news:%238VlePMoIHA.3376@TK2MSFTNGP05.phx.gbl... You haven't mentioned if you're seeing errors in the event logs, on the screen or what? -- Cris Hanna [SBS - MVP] ----------------------------------------------------------- MVPs Do Not Work for Microsoft Please do not contact me directly regarding issues "Andrew" <nospam19@westnet.com.au> wrote in message news:uqr5fDFoIHA.4328@TK2MSFTNGP03.phx.gbl... Last week updates were downloaded and installed from Windowsupdate for the server. The server was not restarted. Yesterday morning the server had a message saying it was shutting down. We do not know how long it was there but when nothing happened after 45minutes it was hard shutdown. A restart showed no errors in any of the logs and all services started okay. Since then the server has Frozen or Hard Locked with no access from the network, console, etc., 3 times. The last time it occurred it was being monitored (task manager running, scanning drives, installing monitoring software). Memory usage running at around 600Mb, processor at around 20%. Screen just froze in place (ie. what was on the screen stayed there). No mouse, keyboard (no numlocks or caplocks). Server is still running, fans still running, no harddrive activity at all. On each occasion there are no errors in any logs, no actual events in the logs around the time of the freeze, nothing. And the server starts perfectly each time Server specs are: X225 server, Xeon 2.4Ghz, 512Mb, 2 x 36Gb SCSI hot swap drives with a 5i RAID card and drives are mirrorred. External modem, UPS. There are 3 partitions (RAID not windows) on the drive with paging split onto 2 different partitions. Thoughts are leaning towards possible hardware problems (ram, SCSI controller, SCSI cage) but seeing as a restart was not undertaken after the update installation last week could this be a possibility? Are now going through ensuring BIOS, Firmware, etc is all up to date but just in case someone else has been down this path and thoughts would be greatly appreciated. Andrew |
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