SBS2000 Services failure

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Keith1676 - 21 Aug 2006 12:47 GMT

Please help, Our SBS server keeps hanging. The server was operating normally
up until a few days ago. Then email stopped and the following msg appeared in
the log. Service Control Manager Event ID 7011
Timeout (30000 milliseconds) waiting for a transaction response from the
IISADMIN service.
I also get the same msg for the following:
W3SVC service
SMTPSVC service
RESvc service
POP3Svc service
NntpSvc service
IMAP4Svc service
Exchange then fails to manage the email. We collect our mail using the POP3
service and are using Outlook on the clients. The server has Symantec AV
running, with no scanning of the Exchange drive (M). We use Arcserve Backup
as advised. The server runs on the C drive and Exchange runs on E. priv1 is
approx 8Gb in size.
I have tried restarting the IIS service to clear the problem with no
success. The server eventually locks up and requires a reset and I get
Exchange unavailable.
Any Ideas!!!!

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Keith1676 - 22 Aug 2006 09:37 GMT

Further to this problem - have carried out a restore of the system state and
the problem still exists. Any help would be appreciated.

A reply would at least let me know if I am on my own with this one!!

> Please help, Our SBS server keeps hanging. The server was operating normally
> up until a few days ago. Then email stopped and the following msg appeared in
[quoted text clipped - 17 lines]
> Exchange unavailable.
> Any Ideas!!!!

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Merv Porter [SBS-MVP] - 22 Aug 2006 12:20 GMT

Hi Keith,

What SP level are you at for Exchange 2000 (SP3?) and for SBS 2000 (SP1a?;
Win2K Sp4?). Is the server fully patched (security updates).

The SMTP service on your Exchange 2000 Server computer may stop responding
http://support.microsoft.com/default.aspx?scid=kb;en-us;831572

The Inetinfo.exe Process Stops Responding
http://support.microsoft.com/kb/311517

Any third party apps on the server? (GFI Mail Essentials, etc.)

Maybe something in a generic Google search for "Timeout (30000 milliseconds)
waiting for a transaction response from the IISADMIN service"...
http://groups.google.com/groups?hl=en&q=Timeout%20(30000%20milliseconds)%20waiti
ng%20for%20a%20transaction%20response%20from%20the%20IISADMIN%20service&sa=N&tab
=wg

Signature

Merv Porter [SBS-MWP]
============================

> Further to this problem - have carried out a restore of the system state
> and
[quoted text clipped - 28 lines]
>> Exchange unavailable.
>> Any Ideas!!!!

Reply to this Message

Merv Porter [SBS-MVP] - 22 Aug 2006 12:34 GMT

And if you have a U.S. retail copy of SBS 2000, you may still have the 2
free support calls to Microsoft Product Support Services (aka, Microsoft
Customer Support Services). Not sure on this as I believe SBS 2000 has
reached it end of life as far as mainstream support is concerned. But it
may be worth a try.

SBS 2000 - Microsoft Support Services
http://support.microsoft.com/oas/default.aspx?&c1=508&gprid=2807&

Signature

Merv Porter [SBS-MWP]
============================

> Hi Keith,
>
[quoted text clipped - 46 lines]
>>> Exchange unavailable.
>>> Any Ideas!!!!

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Keith1676 - 22 Aug 2006 13:18 GMT

Hi Merv
Thanks for getting back to me, I was beginning to think no one wanted to
talk to me (ha).
SP for Exchange is SP3 SBS2000 at SP4. All patches are applied. The server
is running Symantec Corporate AV, HP Jet Admin, HP Storage Works,
Maildisclaimer and Arcserve Backup.

It looks like I have had some worm activity due to multiple email reports
from some of our contacts. I think I have now cleared this with Symantec,
Spybot and Stinger. All desktops and the server now report clear. I still
have the services problem with IIS continuing to restart and populating the
System Log with termination errors. How can I fix the services?

> Hi Keith,
>
[quoted text clipped - 45 lines]
> >> Exchange unavailable.
> >> Any Ideas!!!!

Reply to this Message

Merv Porter [SBS-MVP] - 22 Aug 2006 13:35 GMT

Have you cleared all items from these Exchange mail-root directories?

Badmail
Pickup
Queue

Signature

Merv Porter [SBS-MWP]
============================

> Hi Merv
> Thanks for getting back to me, I was beginning to think no one wanted to
[quoted text clipped - 66 lines]
>> >> Exchange unavailable.
>> >> Any Ideas!!!!

Reply to this Message

Keith1676 - 22 Aug 2006 14:06 GMT

There is only a small amount in Badmail, I run a schedule task overnight to
clearit. and Queue only has the few latest ones picked up from the ISP, we
collect by POP3 every 15 mins. Would you suggest I stop it?

> Have you cleared all items from these Exchange mail-root directories?
>
[quoted text clipped - 72 lines]
> >> >> Exchange unavailable.
> >> >> Any Ideas!!!!

Reply to this Message

Keith1676 - 22 Aug 2006 14:23 GMT

Hi Merv
Installed the Exchange Rollup for SP3, but it hasn't helped. After reboot
the services still give same error message. Would you recommend a re-install
of the IIS services?

> There is only a small amount in Badmail, I run a schedule task overnight to
> clearit. and Queue only has the few latest ones picked up from the ISP, we
[quoted text clipped - 76 lines]
> > >> >> Exchange unavailable.
> > >> >> Any Ideas!!!!

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Keith1676 - 22 Aug 2006 15:57 GMT

Thanks for your help Merv, its fixed now. Just for info, I blocked port 80
inbound on our router, added the exchange rollup sp, took realtime scanning
out of the AV for anything to do with exchange and restored a previous backup
of IIS and this resolved the issue. Once again thanks!

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Merv Porter [SBS-MVP] - 22 Aug 2006 19:44 GMT

Boy am I glad you got this fixed Keith! I was running out of ideas (except
to take the plunge and reinstall IIS).

Signature

Merv Porter [SBS-MWP]
============================

> Thanks for your help Merv, its fixed now. Just for info, I blocked port 80
> inbound on our router, added the exchange rollup sp, took realtime
[quoted text clipped - 29 lines]
>> Exchange unavailable.
>> Any Ideas!!!!

Reply to this Message

Keith1676 - 24 Aug 2006 09:35 GMT

Me too Merv I was about to give it all up and become a plumber or something.
Thanks again.

> Boy am I glad you got this fixed Keith! I was running out of ideas (except
> to take the plunge and reinstall IIS).
[quoted text clipped - 32 lines]
> >> Exchange unavailable.
> >> Any Ideas!!!!

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