Shared mailbox + Multiple domains

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NJ - 26 Aug 2006 19:15 GMT

I have 10 or so people sharing one mailbox (they have their own personal
exchange mailbox, and a shared company mailbox). I am very slowly moving over
to exchange, and currently I have one copy of outlook on a server downloading
mail via pop3 (on another ISP) and putting the mail into the shared mailbox.

I pointed one of our domains mx record to the new exchange server, and the
mail is received. The problem is that the email is copied into every single
subfolder underneath the inbox! The other problem is that my rules (which
move each email to the correct subfolder) are based on the recipient address,
but when I receive an email in the shared mailbox which was not addressed to
the primary address (for example, the primary email is x@y.com with a
x@y1.com in the recipient policy) outlook still shows the recipient as the
primary AD account name. I'm not sure how I can create rules when I don't
know which email address the email was address to.

Any pointers appreciated!!!

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Al Mulnick - 27 Aug 2006 14:53 GMT

More information is needed. What is the logic behind the rules?

As for the reason, after Exchange accepts the mail, it will resolve the
recipient to an internal recipient address. It uses the primary address as
the one to send for. If it comes from the internet, it should have a
slightly different header shown. What you'll need to do is check out the
headers in more detail to see what can be used to base your rules on.

>I have 10 or so people sharing one mailbox (they have their own personal
> exchange mailbox, and a shared company mailbox). I am very slowly moving
[quoted text clipped - 18 lines]
>
> Any pointers appreciated!!!

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NJ - 27 Aug 2006 17:31 GMT

Well I just tracked it down to the fact that in my rules I was not only
moving the email to the appropriate sub-folder, but was also copying the
email into a public folder. When I remove the copying process from the rule,
everything started working perfectly. It appears that copying to a public
folder is what causes this wierd behaviour. So now I need to figure out a way
to copy emails into a public folder not using rules.

What I would really like is a 'second copy' of the entire shared mailbox,
which remains untouched, almost like a backup. What I have done is create a
public folder and set the permissions for all our users as read only. So if
they accidentally delete a folder in the main mailbox, we can use this one as
a backup.

I'm not sure how to do this in exchange. I do recall that mail which arrives
into one mailbox can be forwarded to another one, but can it be forwarded to
a public folder?

> More information is needed. What is the logic behind the rules?
>
[quoted text clipped - 26 lines]
> >
> > Any pointers appreciated!!!

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Al Mulnick - 27 Aug 2006 20:55 GMT

I haven't tried this, but the alternate recipient setting might be what
you're after. If not, you *could* use journaling to accomplish that task. Of
the two, I would prefer the alternate recipient with the original still
delivered in the recipient's mailbox.

> Well I just tracked it down to the fact that in my rules I was not only
> moving the email to the appropriate sub-folder, but was also copying the
[quoted text clipped - 57 lines]
>> >
>> > Any pointers appreciated!!!

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