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Windows Server Forum / Exchange Server / Clients / July 2008Entourage 2008 doesn't pull some E-mail folders and Calendar from Exchange 2007
I have a Mac Mini running Mac OS X v.10.5.4, with Entourage 2008 v. 12.1.1 on it. I need to access my own Exchange 2007 SP1 mailbox. I'm not interested in other people's calendars, not interested in synchronization with iCal. My Exchange account in Entourage is set up as follows: Name: My name E-mail address: mylastname@mycompany.net Authentication: Use my account information Account ID: mylastname Domain: MYNETBIOSDOMAIN Exchange server: servername.mycompany.local (single server running all the roles) This DAV service requires SSL: checked Public folder server: servername.mycompany.local/public LDAP server: servername.mycompany.local This server requires me to log on: checked In my mailbox I have dozens of e-mail folders, calendar full of entries, and a bunch of contacts. I have verified all that with Outlook and Outlook Web Access. In Entourage, I have Contacts with people in it and all those e-mail folders visible, containing all those messages, except one single folder - it's empty. On the "server" side, it contains something like 70 messages. Also, the Calendar is empty - not showing any events in Entourage. The Outlook version contains between one and three events for each day. So I have this weird problem - everything seems to be hunky-dory, except for one single e-mail folder and a Calendar (I'm *not* talking about "On My computer" calendar). Outlook and Entourage are *not* running at the same time. I deleted and recreated the Exchange account in Entourage. Emptied the cache and told it to "Synchronize now" multiple times. Tried to sniff the traffic with tcpflow, but everything is encrypted (SSL). Tried to figure out, how the messages in that one folder might be different from messages in other folders - nothing special about them (date range, senders, recipients). The Entourage shows in the Status line this flowing blue stripe saying "Updating Calendar", then moves on to updating other folders, but still nothing shows up in the Calendar. Calendar's folder properties, Storage: shows the size of 446K, which is about correct. That one e-mail folder's Properties, Storage - 6587K, and still Entourage says "There are no messages in this folder". I'm pretty much out of ideas myself, and would appreciate suggestions - thanks in advance. Wes > I have a Mac Mini running Mac OS X v.10.5.4, with Entourage 2008 v. > 12.1.1 on it. I need to access my own Exchange 2007 SP1 mailbox. I recommend posting Entourage questsions to to microsoft.public.mac.office.entourage. I've crossposted there. > In Entourage, I have Contacts with people in it and all those e-mail > folders visible, containing all those messages, except one single > folder - it's empty. On the "server" side, it contains something like > 70 messages. Just for giggles, try creating a new folder in Outlook and moving all those messages over to there. See if *that* one shows up in Enoturage. Also you may want to try creating a new Entourage identity and see what shows up there. > Also, the Calendar is empty - not showing any events in Entourage. The > Outlook version contains between one and three events for each day. Also see if the Identity fixes this.  SignatureAdam Bailey | Chicago, Illinois adamb@lull.org | Finger/Web for PGP & S/MIME adamkb@aol.com | http://www.lull.org/adam/ > > I have a Mac Mini running Mac OS X v.10.5.4, with Entourage 2008 v. > > 12.1.1 on it. I need to access my own Exchange 2007 SP1 mailbox. [quoted text clipped - 22 lines] > ad...@lull.org | Finger/Web for PGP & S/MIME > ada...@aol.com |http://www.lull.org/adam/ Thanks, Adam I created a new folder in Outlook, and moved all the messages from the problematic folder into the new one. In Entourage the new folder showed up, but just as empty. Next, I created a new identity in Entourage. To my surprise, the Settings Verification after the wizard were successful (it usually requires me to tweak it manually, but not this time). Unfortunately, it's behaving exactly like the first identity. Wes > I created a new folder in Outlook, and moved all the messages from the > problematic folder into the new one. In Entourage the new folder [quoted text clipped - 4 lines] > requires me to tweak it manually, but not this time). Unfortunately, > it's behaving exactly like the first identity. My next suspicion is that there is a corrupted message that is somehow preventing the folder from loading. Try the same thing, but add just a few messages at a time. Start with 1, then 5, then 10, then keep adding 10 until you get all 70. SignatureAdam Bailey | Chicago, Illinois adamb@lull.org | Finger/Web for PGP & S/MIME adamkb@aol.com | http://www.lull.org/adam/ > > I created a new folder in Outlook, and moved all the messages from the > > problematic folder into the new one. In Entourage the new folder [quoted text clipped - 14 lines] > ad...@lull.org | Finger/Web for PGP & S/MIME > ada...@aol.com |http://www.lull.org/adam/ Let's name this old problematic folder "Old", and the newly created one - "New". Using Outlook I moved one message from Old to New, and checked with Entourage - it showed up in this New folder, So I went ahead and moved 5, then batches of 10 (it turned out to be 152 messages total). I was checking between each batch in Entourage, and it was showing those messages apear in the New folder. At about half of that operation, I also looked in the Old folder in Entourage, and there were messages there! Finally I moved all of them to New, and sure enough, all were nicely reflected in Entourage. Then I moved all 152 of them all together back from New to Old, and bam - in Entourage both folders are empty again. This "Old" folder is the largest of all (6592KB), the next smaller is 4691KB, but this smaler one has been replicated without problems. I'm not counting "Deleted Items", which is even larger and messages in it also don't show up in Entourage, but I thought they were not supposed to be replicated... Calendar: originally it had 446KB. I deleted most of the events so it has 46KB, and suddenly I can see my events for today. Are you or is anyone aware of a size limit of a folder to be replicated in one chunk to Entourage, because it looks like this might be the problem here? Wes I had a problem some time ago where Entourage stopped receiving Exchange emails. It turned out to be a single some how corrupted message that stopped all further messages coming through. Once I deleted this message (via web access, every started working fine again! Hope this helps a little? Robin >>> I created a new folder in Outlook, and moved all the messages from the >>> problematic folder into the new one. In Entourage the new folder [quoted text clipped - 41 lines] > > Wes |
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