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Windows Server Forum / Exchange Server / Clients / July 2008

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OWA: calendar off by one hour (only one user)

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Amedee Van Gasse - 20 May 2008 15:26 GMT
Hello,
I'll give the versions first:

Exchange 2003
Internet Explorer 6
Windows XP sp2

One user (and only one user) reports that all his appointments in the
Calendar are off by one hour.
For example, he schedules a meeting from 15h00 to 15h30 and invites
me. I receive an invitation for a meeting at 16h00-16h30.

Already checked: Windows Time Zone, Windows Country Settings, Internet
Explorer Language Settings, Outlook Web Access Time Zone Settings.
They are all identical with my settings: all is at UTC+1 (Brussels) +
DST.
This is the only user that reports the problem. We are on the same
Exchange server. He uses OWA, I use Outlook. He doesn't have Outlook,
only OWA. He only reported it last week. His migration from Notes to
Exchange was last november.

If this is an Exchange issue, I can pass on the possible solution, but
I don't have the authority to fix it myself. However if it is XP/IE/
OWA related, I can make changes.

I noticed that at the top of his OWA session, there is an info
message: "Gebruik de pagina Opties om de huidige lokale tijdzone in te
stellen." which roughly translates to "Use the Options page to set the
current local time zone."
Belgium does not have a special time zone like Australia or some other
countries (MS issued an update for those time zones but I don't think
it is relevant in my case).

I researched this issue (Google, Slipstick, YHM@EHLO,...) but not much
relevant came up for OWA.
I'm at a dead end and I would really appreciate fresh insights.

TIA,

--
Amedee
Amedee Van Gasse - 17 Jun 2008 14:43 GMT
> Hello,
> I'll give the versions first:
[quoted text clipped - 37 lines]
> --
> Amedee

*bump*
Hello, I still haven't found a solution.
Amedee Van Gasse - 24 Jul 2008 14:48 GMT
On Jun 17, 3:43 pm, Amedee Van Gasse <Amedee.VanGa...@gmail.com>
wrote:

> > Hello,
> > I'll give the versions first:
[quoted text clipped - 40 lines]
> *bump*
> Hello, I still haven't found a solution.

Hello, me again.
Still no solution.

This isssue has been passed to Exchange admins, helpdesk, the user has
been given a new pc,... nothing helps.
OWA is still off by one hour, only for one particular Windows user,
and for every Exchange account that uses OWA in that particular
Windows session.
I've ran out of ideas.
Amedee Van Gasse - 28 Jul 2008 08:31 GMT
On Jul 24, 3:48 pm, Amedee Van Gasse <Amedee.VanGa...@gmail.com>
wrote:
> On Jun 17, 3:43 pm, Amedee Van Gasse <Amedee.VanGa...@gmail.com>
> wrote:
[quoted text clipped - 53 lines]
> Windows session.
> I've ran out of ideas.

Hello,

The user has closed the incident because the problem is not serious
enough.
So it's no longer urgent.
But out of intellectual curiosity, I would like to know what went
wrong.
Anyone?
It's a bit boring if I only reply to myself...
Lee Derbyshire [MVP] - 28 Jul 2008 14:25 GMT
On Jul 24, 3:48 pm, Amedee Van Gasse <Amedee.VanGa...@gmail.com>
wrote:
> On Jun 17, 3:43 pm, Amedee Van Gasse <Amedee.VanGa...@gmail.com>
> wrote:
[quoted text clipped - 63 lines]
>Anyone?
>It's a bit boring if I only reply to myself...

It's very hard to say, because you have already checked the usual suspects.
Exchange stores all its times in GMT (or UTC, if you prefer).  It is up to
the client to do the appropriate local time conversion.  This means that you
need to check the Time Zone setting in OWA, and in the Outlook Calendar
options.  But you've already done that...

Lee.

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