w3wp.exe error

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Sam - 01 Dec 2006 17:48 GMT

Hi,
My IIS caused the exchange services shutted down. Here is analysis details:

OS: Windows server 2003 SP1
Process ID: 7372
Process Image: c:\windows\system32\inetsrv\w3wp.exe
Entry point: davex!DAVExceptionHandler+36
DAEVX!DAVEXCEPTIONHANDLER+4DIn w3wp_PID_7372_Date_...
\\?\E:\Program File\Exchsrvr\bin\davex.dll from Microsoft Corporation has
caused an access violation when try to write to memory lacation 0x00000000
Module information
Image Name: \\?\E:\program file\exchsrve\bin\davex.dll
Base address: 0x59ee0000
Checksum: 0x0011f9c4
ISAPIFilter: False
Managed DLL: False
VB DLL: False
Loaded Image Name: davex.dll
Single Threaded: False

Please Help.
Thanks!

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Dave Goldman [MSFT] - 31 Dec 2006 23:12 GMT

Are you running any type of Spam filter software? There were a rash of cases
like this were w3wp was failing because of application exceptions in IIS.
Once IIS crashes w3wp can no longer contact the metabase via Dav and we
throw an exception in attempt to get the offending thread. If you are still
having this problem I would remove all 3rd party software sinks and virus
software. You can also download ADPlus from the Microsoft site
http://support.microsoft.com/kb/286350 and run ADPlus -crash -pn <pid of
iis>. You can then look at the adplus.log to see who is throwing the
expcetions and open a case with PSS.

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Dgoldman
http://blogs.msdn.com/dgoldman

> Hi,
> My IIS caused the exchange services shutted down. Here is analysis
[quoted text clipped - 19 lines]
> Please Help.
> Thanks!

Reply to this Message