Exch 2003 Customer Service Mailbox Monitor

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dave.dudley@gmail.com - 18 Apr 2006 18:20 GMT

Hi,

I am looking to take a program that we have running for exchange 5.5
and move it to a more Exchange 2003 friendly environment.

Currently the program is written in VB 6 and logs onto a mailbox to
filter through incoming messages for customer service. If a message is
a bounceback/bad email address then that email address is logged as bad
in the database. If not then the email address is looked up in our
customer database and if found the customer information is added to the
body of the email message with the email message forwarded to another
mailbox that is looked at by our customer service reps.

Because of the way this has to run it requires a machine with an older
version of Outlook on it to get around the whole "send on behalf"
question box pop ups.

If we want to rebuild this what would be the most efficient method for
our new Exchange server?

Thanks,

Dave Dudley

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Henning Krause [MVP] - 18 Apr 2006 19:05 GMT

Hello Dave,

you can use Exchange Store Event Sinks here. These can be bound to a
specific folder on a mailbox or public folder and are triggered whenever a
new item is saved in the folder. You can create this sink either with
VBScript, Vb6, C++ or any .NET language.

See
http://msdn.microsoft.com/library/en-us/e2k3/e2k3/_exch2k_using_store_events.asp.

If you want to create the sink with managed code, have a look on my article
http://www.infinitec.de/articles/exchange/managedeventsinks.aspx

Greetings,
Henning Krause

> Hi,
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> Dave Dudley

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Dave - 19 Apr 2006 21:50 GMT

Thanks,

I hope that will get me started in the right direction.

Dave

> Hello Dave,
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> > Dave Dudley

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