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Windows Server Forum / Exchange Server / Administration / July 2008Delivery to the following recipients failed
We have one user who when external email is sent to him, you get a bounceback stating: "Delivery to the following recipients failed" the data or the bounceback is as follows: "Reporting-MTA: dns;email20.Enpointe.com Received-From-MTA: dns;vms173003pub.verizon.net Arrival-Date: Thu, 31 Jul 2008 14:02:51 -0700 Final-Recipient: xxx@xxx.com Action: failed Status: 5.7.1 X-Display-Name: xxx, xxx" the user is able to receive Internal emails without issues. Any idea why this could be happening only for 1 user out of thousands? The system is a exchange 2003 system.  SignatureSusan Conkey [MVP] > We have one user who when external email is sent to him, you get a > bounceback stating: [quoted text clipped - 16 lines] > > The system is a exchange 2003 system. Indeed. :-P You knew what I meant!! SignatureSusan Conkey [MVP] > Indeed. > :-P > > You knew what I meant!! munging data can make it more difficult to diagnose an issue...that was the full text of the NDR? the user has the correct smtp address? you're certain? if you type in the address, and execute a ctrl + K, does it resolve to his mailbox/display name? whose is the reporting MTA? vms173003pub.verizon.net? is that you? is the message even making it to your server? SignatureSusan Conkey [MVP] > We have one user who when external email is sent to him, you get a > bounceback stating: [quoted text clipped - 16 lines] > > The system is a exchange 2003 system. yes that was the full text of the ndr. that is the correct smtp address, I'm able to reproduce the ndr easily by sending an email to it from any external company. and yes, if I put that smtp address in my outlook internally, it does resolve to the users name, and sending emails to the user does work, Interally. I have tried it with my verizon email account and my hotmail account. Both receive the same exact NDR. I've event tried to telnet into my exchange server, here's the sequence of commands I type (I'm using XXXs to block out my email info) telnet xxx 25 ehlo live.com mail from: xxx@live.com rcpt to: xxx@xxx.com data test test this is a test . then I get a message saying the message is queued for delivery, and after about a minute, I get the NDR in my .live.com email account. I've looked at the headers to the ndr and they are a.s follows: Received: from [xx.xx.xx.xx] (helo=xxx.xxx.com) the x's there are the correct ip address of my mail server, and the helo=is the correct domain name of my mail server), so it does indeed look like these NDR's are coming from my exchange server. oh and I cant find anything in the logs or event viewer as to why its rejecting either. is it possible this mailbox is corrupt, if so how can you repair it without having to create a new mailbox for the user? > We have one user who when external email is sent to him, you get a > bounceback stating: [quoted text clipped - 16 lines] > > The system is a exchange 2003 system. i doubt that the mailbox is corrupt...I would turn up smtp protocol logging on your Exchange server, to see if you can find out what's happening, that way...all your mailboxes are on the same server? SignatureSusan Conkey [MVP] > yes that was the full text of the ndr. that is the correct smtp address, > I'm able to reproduce the ndr easily by sending an email to it from any [quoted text clipped - 52 lines] >> >> The system is a exchange 2003 system. no we have thousands of mailbox's spread out through out about 10 servers over the world. But all other mailbox's that sit on the same server and there's about 100 all are working fine. > i doubt that the mailbox is corrupt...I would turn up smtp protocol > logging on your Exchange server, to see if you can find out what's [quoted text clipped - 56 lines] >>> >>> The system is a exchange 2003 system. |
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