Message can't be seen in inbox

Thread view:

Enable EMail Alerts

Start New Thread

Thread rating:

CraigTin - 29 Jan 2007 19:24 GMT

I have a client who is unable to see messages from one (or more) senders.
I've used the tracking log to show that the messages are delivered to the
store but the client (Outlook) doesn't show the message in the in box.

Reply to this Message

CraigTin - 29 Jan 2007 19:43 GMT

This problem may be related to the length of the senders name. I sent a test
message from telnet and the message can not be seen in the outlook inbox but
the message tracking center shows it is in the store.

This may also be a problem with exchange.

> I have a client who is unable to see messages from one (or more) senders.
> I've used the tracking log to show that the messages are delivered to the
> store but the client (Outlook) doesn't show the message in the in box.

Reply to this Message

Waleed Omar - 30 Jan 2007 05:07 GMT

Hello,

Have you checked your Exchange AV logs, it may happen those messages being
deleted to dropped by the mail AV without notification.
Anything strange in the Application event log?

Regards,
Waleed Omar

> This problem may be related to the length of the senders name. I sent a
> test
[quoted text clipped - 7 lines]
>> I've used the tracking log to show that the messages are delivered to the
>> store but the client (Outlook) doesn't show the message in the in box.

Reply to this Message

CraigTin - 30 Jan 2007 14:11 GMT

I can actually see the messages in the store using message tracking.

> Hello,
>
[quoted text clipped - 15 lines]
> >> I've used the tracking log to show that the messages are delivered to the
> >> store but the client (Outlook) doesn't show the message in the in box.

Reply to this Message