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Windows Server Forum / Exchange Server / Clients / July 2006Cannot Access Exchange Mailbox With Outlook 2000
I have a user that cannot access their exchange box with ANY machine running Outlook 2000. When I try, I get the infamous error below: "OUTLOOK.exe has generated errors and will be closed by Windows. You will need to restart the program. An error log is being created." I've tried all of the Micro$oft troubleshooting techniques, but the problem appears to be with the exchange mailbox. However, OWA and later versions of Outlook will open the mailbox just fine (I don't have access to earlier versions). Can someone please shed some light on this? I will cross post this to the outlook newsgroup.  SignatureWack ---- This message will self destruct. If later versions of Outlook can open the users mailbox with no issue then its most likely a client issue. Have you tried a detect and repair with Outlook 2000? SignatureJohn Oliver, Jr MCSE, MCT, CCNA Exchange MVP 2006 Microsoft Certified Partner >I have a user that cannot access their exchange box with ANY machine >running Outlook 2000. When I try, I get the infamous error below: [quoted text clipped - 8 lines] > > I will cross post this to the outlook newsgroup. I've tried to repair all of the .pst files that the client uses. I've also tried to create a new profile on a separate machine to open the mailbox, but that didn't work either. I can connect to other mailboxes on the client's machine using other profiles. The mailbox opens fine in Outlook 2003 and in OWA. I'm pulling out my hair on this one. SignatureWack ---- This message will self destruct. > If later versions of Outlook can open the users mailbox with no issue then > its most likely a client issue. Have you tried a detect and repair with [quoted text clipped - 12 lines] >> >> I will cross post this to the outlook newsgroup. Does this user have a Roaming Profile? When opening the Mailbox with Outlook 2000 for this user, check the event Viewer on the machine and Exchange Server for any related errors. SignatureJohn Oliver, Jr MCSE, MCT, CCNA Exchange MVP 2006 Microsoft Certified Partner > I've tried to repair all of the .pst files that the client uses. I've > also tried to create a new profile on a separate machine to open the [quoted text clipped - 18 lines] >>> >>> I will cross post this to the outlook newsgroup. No, this user doesn't have a roaming profile. The only error in the event log is on the client's machine and it is OUTLOOK.exe....yadayada. Could there be a view set in Outlook 2003 that would cause Outlook 2000 to throw the error? SignatureWack ---- This message will self destruct. > Does this user have a Roaming Profile? When opening the Mailbox with > Outlook 2000 for this user, check the event Viewer on the machine and [quoted text clipped - 23 lines] >>>> >>>> I will cross post this to the outlook newsgroup. Its possible its his mailbox, the only way to confirm is to recreate the users mailbox. It will not take you that long to recreate the users mailbox and it will answer the question if its Exchange related. SignatureJohn Oliver, Jr MCSE, MCT, CCNA Exchange MVP 2006 Microsoft Certified Partner > No, this user doesn't have a roaming profile. The only error in the event > log is on the client's machine and it is OUTLOOK.exe....yadayada. Could [quoted text clipped - 28 lines] >>>>> >>>>> I will cross post this to the outlook newsgroup. Could you point me in the right direction for recreating a users mailbox? Will their emails be lost? SignatureWack ---- This message will self destruct. > Its possible its his mailbox, the only way to confirm is to recreate the > users mailbox. It will not take you that long to recreate the users [quoted text clipped - 32 lines] >>>>>> >>>>>> I will cross post this to the outlook newsgroup. Here is the low down: 1. Export exsiting mailbox to pst file using Import/Export wizard in users Outlook. 2. Verify PST is valid by opening it up. 3. Right click user in ADUC and select Exchange Task then follow wizard to delete mailbox. 4. Go to Exchange System Manager and drill down to your Mailbox Store, right click and select Cleanup Mailbox Store. 5. Now, the right hand pane under Mailbox Store you will see a Red X on the mailbox, right click and delete it. 6. Go back to ADUC, right click user and select Exchange Task follow wizard to create mailbox. 7. Go to client machine and setup Outlook 2000 Profile with user in question. 8. Import PST file created in Step 1 to users mailbox. SignatureJohn Oliver, Jr MCSE, MCT, CCNA Exchange MVP 2006 Microsoft Certified Partner > Could you point me in the right direction for recreating a users mailbox? > Will their emails be lost? [quoted text clipped - 36 lines] >>>>>>> >>>>>>> I will cross post this to the outlook newsgroup. Thanks. I may end up doing that, but I found a work around. On the client machine, I opened a mailbox that the user has privileges to open and then I opened the problem Mailbox as a second mailbox, and it opened fine. As it is now, the user has both mailboxes open, but she is happy with that. Thanks again...I'm not sure why the mailbox won't open on it's own. SignatureWack ---- This message will self destruct. > Here is the low down: > [quoted text clipped - 61 lines] >>>>>>>> >>>>>>>> I will cross post this to the outlook newsgroup. Interesting, have you tried recreating the users Outlook Profile? SignatureJohn Oliver, Jr MCSE, MCT, CCNA Exchange MVP 2006 Microsoft Certified Partner > Thanks. I may end up doing that, but I found a work around. On the > client machine, I opened a mailbox that the user has privileges to open [quoted text clipped - 70 lines] >>>>>>>>> >>>>>>>>> I will cross post this to the outlook newsgroup. Yes, several times, on multiple machines....anything with 2000 won't open the users mailbox unless another mailbox is opened first. SignatureWack ---- This message will self destruct. > Interesting, have you tried recreating the users Outlook Profile? > [quoted text clipped - 72 lines] >>>>>>>>>> >>>>>>>>>> I will cross post this to the outlook newsgroup. |
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