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Windows Server Forum / Exchange Server / Clients / December 2004Corrupt .PST?
Hi, I work with someone who has an intermittent error when she opens Outlook XP. A box pops up that says that the Inbox was not closed properly, and that the file is being checked for problems. I've run ScanPST against the file, and it's not finding any errors. Any other options? By the way, the Inbox was created from an oversized .PST that I split up by pulling messages out of it and creating two separate .PSTs. Thanks! Jeff Hi Jeff, Thanks for posting here. As this PST file has been corrupt before, maybe it is still unstable currently. So I suggest create a new PST file and test the issue again. To do so: -- Select View - Go to -- Folder list -- Select File - New - Outlook Data File to create a new PST file -- Drag and drop some important items from the old PST file to the new one -- Tool - Accounts - View or change existing E-mail accounts, change the delivery location to the new created PST file. -- Right-click on the old PST file, select close -- Test the issue again. As you may know, PST file has 2GB limitation in Outlook XP. When the file size is approaching to 2GB, the PST file may by unstable or corrupt. Please try the steps above. If the problem still persists, it is most likely caused by that another program is opening the PST file current so Outlook cannot close it properly. For example, some antivirus software or the PST file is open by another user via network share. Please also have a look at these factors. Regards, Pat Cai Microsoft Online Partner Support Get Secure! - www.microsoft.com/security ===================================================== When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue. ===================================================== This posting is provided "AS IS" with no warranties, and confers no rights. Thanks for your reply. I did create two new .PST files, and moved the mail from the corrupted one into the two separate ones, but one of the "child PST's" is still causing problems. There shouldn't be any other programs trying to access the .PST file.. We do use Symantec AV, but everyone has that installed, and only one person is having problems... Any other thoughts? Thanks! Jeff > Hi Jeff, > [quoted text clipped - 33 lines] > This posting is provided "AS IS" with no warranties, and confers no > rights. Hi Jeff, Thanks for your reply! I need your help collect some information to isolate the problem: 1. After copying data to the new created PST file, have you close the old ones? Let's try the steps again, creating a new PST file, copy data to it, and then close all old PST files. Does the problem still occur? If you encounter the problem again, I would like to clarify whether the problem occurs immediately on this time you closing Outlook or after a period of time? Please also capture a screenshot on the error message and sent to me at v-patcai@microsoft.com. 2. After exiting Outlook, press CTRL+SHIFT+ESC to start Task Manager. Is OUTLOOK.EXE/MAPISP32.EXE process still running? Meanwhile, here are some general steps you can also have a try. 1. Disable antivirus firewall temporarily --------------------------------------------------------- We still need to test this step though he is the particular user encounter the problem 2. Create a new Outlook profile ---------------------------------------------------------- A new profile is a new environment for Outlook. Please refer to the article below about how to do: OL2002: How to Create a New E-mail Profile for Outlook http://support.microsoft.com/default.aspx?scid=KB;EN-US;287072 3. Outlook safe mode ---------------------------------------------------------- In Safe Mode Outlook will be loaded without COM Add-ins and extensions. 1. Click the "Start" menu, and then click "Run". 2. Run commend "Outlook.exe /Safe" to start Outlook in safe mode. ? If in Outlook Safe Mode, the problem doesn't occur again. Please disable all add-ins. --Start up Outlook in normal mode --Click Tools, then Options --In the Other Tab, click Advanced Options --Click Add-in Manager, CLEAR all the check boxes in Add-in Manager. --Click COM-addin, CLEAR all check boxes. --Reload Outlook in normal mode to see whether the same problem still persists 4. Create a new Windows user account and then test the issue again Please perform the above steps and let me know the results at your earliest convenience. It is always our pleasure to be of assistance. Best wishes for Happy New Year! Regards, Pat Cai Microsoft Online Partner Support Get Secure! - www.microsoft.com/security ===================================================== When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue. ===================================================== This posting is provided "AS IS" with no warranties, and confers no rights. |
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