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Windows Server Forum / Exchange Server / Clients / October 2004

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Outlook 2003 switching default email accounts when syncronising

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Stuart Cox - 11 Oct 2004 21:03 GMT
Hello,

We are running SBS2003 and Exchange2003 with clients running 2Kpro (all
patches etc appllied) Each client has the Excahnage server account and two
POP 3 accounts one of which is set to be the default. When the server
syncronises the cached folders it changes the default account to be the
exchange account. The users then "send" without thinking and hence use the
exchange account rather than their "proper" default account.

My searches have shed little light on this problem. I have tried various
profile settings trying to ensure that the server does not change things but
nothing has worked. Any ideas?

Thanks

Stuart
Lanwench [MVP - Exchange] - 11 Oct 2004 21:29 GMT
> Hello,
>
[quoted text clipped - 9 lines]
> various profile settings trying to ensure that the server does not
> change things but nothing has worked. Any ideas?

I've seen posts about this before in the Outlook groups, but have never seen
a fix - I'm presuming you're not using OL2000 or earlier?
However, you can avoid all this mess by not using POP in your client
profiles at all. I'd strongly suggest centralizing your e-mail on the
Exchange server entirely - host your domain/domain's Internet mail there,
rather than relying on clients to pull it down via POP. This has many
advantages - centralized admin, easier mailbox creation/address
modification, centralized AV scanning for mail (presuming you're using good
Exchange antivirus software as you should) and the ability for users to use
OWA. It's also a lot faster and more efficient in general. Do you have
registered Internet domain name(s)?

> Thanks
>
> Stuart
Stuart Cox - 11 Oct 2004 22:13 GMT
I kind of thought this would be the response. I think my ultimate goal is to
get to where you suggest but I was hoping to do it little by little. At the
moment we need to support two external domains eg

fred@companyA.co.uk &
fred@companyB.co.uk  there is also

fred@company.local for exchange. Our connection to the outside world is via
an ADSL connection. The two "external" domains are handled by an ISP that is
very reliable (probably more so than our ADSL or even the server!). There is
also the need for a couple of "remote" workers who need to send/receive
emails away from the office.

I am concerned about the robustness of ADSL for this sort of thing and my
"exposure" to the internet. My server sits behind a router firewall. Any
guidance is greatly appreciated.

But fundamentaly, Why does it behave like this?

Thanks again

Stuart

> > Hello,
> >
[quoted text clipped - 25 lines]
> >
> > Stuart
Lanwench [MVP - Exchange] - 12 Oct 2004 14:10 GMT
> I kind of thought this would be the response. I think my ultimate
> goal is to get to where you suggest but I was hoping to do it little
[quoted text clipped - 4 lines]
>
> fred@company.local for exchange.

You don't need to use company.local for your default/reply address in
Exchange at all - set up a recipient policy that specifies the "real" domain
name/s and make one the default for all users (make sure the mailboxes
inherit the changes properly & are stamped with the correct

Note that you can send only as the default address specified in your
mailbox - see www.ivasoft.biz for an add-in that will let users send as
alternate addresses defined in their mailboxes.

Our connection to the outside world
> is via an ADSL connection. The two "external" domains are handled by
> an ISP that is very reliable (probably more so than our ADSL or even
> the server!).

Well, of course you should make sure your server is reliable and working
properly anyway, but as to the connectivity or downtime in general, have
someone else (your ISP? third party service)? specified as your domain's
secondary/higher-cost MX record for automatic collection/redelivery of your
mail when your server is unavailable for any reason. If your ISP won't do
this, see www.dyndns.org for their MailHop BackupMX service - it's about
$20/yr USD. In fact, if you have a dynamic public IP, you'll need something
like dyndns anyway.

There is also the need for a couple of "remote" workers
> who need to send/receive emails away from the office.

OWA :-)

> I am concerned about the robustness of ADSL for this sort of thing
> and my "exposure" to the internet. My server sits behind a router
> firewall. Any guidance is greatly appreciated.
>
> But fundamentaly, Why does it behave like this?

As to Outlook changing the default client? I'm not sure; as I said I've
heard of this before (many posts, but haven't seen a real answer myself).

> Thanks again
>
[quoted text clipped - 30 lines]
>>>
>>> Stuart
coastaleddie - 28 Oct 2004 20:17 GMT
Stuart: I have the exact problem and my research has yet to come up wit
an answer. Have tried many many things. Any luck yet??? This is killin
me. I must keep my popmail and it must be the default; but i need m
exchange running as well

coastaleddie@yahoo.com

> *Hello,
>
[quoted text clipped - 19 lines]
>
> Stuart

-
coastaleddi

 
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